Description
We are seeking a motivated and detail-oriented Technical Support Engineer to provide front-line technical support for DTS hardware and software systems. This role is ideal for a technically skilled professional who thrives on problem-solving, customer interaction, and cross-functional collaboration. The Technical Support Engineer will diagnose and resolve customer issues, support installations, contribute to product improvements, and help ensure the highest levels of customer satisfaction.
Summary
The Technical Support Engineer provides technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues in accordance within established procedures and individual skill level. This role serves as a front-line resource for the Help Center by responding to support tickets independently and/or in collaboration with senior technical staff as appropriate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Additional responsibilities and requirements may change at any time with or without notice.
Responsibilities and Duties include but are not limited to:
• Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues in accordance with established procedures and individual skill level.
• Serve as a front-line resource for the Help Center by responding to support tickets independently and/or in collaboration with senior technical staff as appropriate.
• Test, evaluate, and verify software, system, and product performance to ensure customer requirements and quality standards are met.
• Support sensor installation, wiring, configuration, calibration, and system setup for customer applications.
• Maintain, develop, and update technical documentation, knowledge base articles, and Help Center content related to common issues, solutions, and best practices.
• Collaborate with engineering and product development teams to communicate customer feedback, support product improvements, and assist in defining and reviewing system and product requirements.
• Provide web-based, remote, and on-site technical support, including customer training and system demonstrations, as assigned.
• May participate in customer meetings, site visits, and training sessions, independently or alongside senior technical staff, depending on experience level and project scope.
• May assist with pre-sales and post-sales technical activities as needed, with primary emphasis on post-sales customer support.
• Design, develop, or assist with custom support solutions, including interface circuits, cables, and related system components, as needed.
• Contribute to internal training programs, technical documentation, and knowledge-sharing initiatives.
• Participate in professional development activities, such as training sessions and mentoring or shadowing experienced engineers.
• Performs other related duties and responsibilities as requested by DTS management.
Requirements
To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
• Technical degree in electronics/engineering or equivalent training and previous (approximately 2 years) in a technical role involving data acquisition, sensors, or embedded systems, or an equivalent combination nation of education and experience is necessary.
• Related experience working in automotive crash, flight test, and/or aerospace & Defense (A&D) sectors is preferred. Experience working with aerospace and/or automotive testing applications is a plus.
• Working knowledge of DTS product lines is necessary following applicable training.
• Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well as, the ability to learn and master several essential DTS software products essential is necessary.
• Demonstrated ability to resolve customer/product issues within established timeline, as well as, to address and document details, simultaneously manage multiple tasks, meet deadlines, and collaborate effectively with other individuals/departments is necessary.
• Demonstrated ability to manage projects as well as the ability to understand project priorities, develop plans that will achieve stated goals on schedule, anticipate problems, and develop solutions to correct or prevent obstacles is necessary.
• The ability to effectively communicate and present information, verbally and in writing, in a professional, diplomatic manner to a variety of audiences (internal, customers, and vendors) is necessary.
• Well-developed analytical, reasoning, inter-personal communication, problem-solving, and conflict resolution skills is necessary.
• Ability to adapt to change and react positively to changing business needs is necessary.
• Ability to travel to domestic and international locations for customer support/meetings, trade shows, or technical workshops is necessary.
Benefits
Why Join DTS?
For six consecutive years, DTS has been recognized as one of the “Best Places to Work” —and for good reason. We believe happy, empowered employees lead to exceptional customer outcomes. Here's what we offer:
• Competitive base salary and performance bonus structure
• Flexible work schedules
• Six paid company holidays plus the final week of the year off (paid)
• Free on-site EV charging stations
• Comprehensive medical, dental, and vision insurance
• Employer-paid life insurance
• Voluntary insurance plans including accident and critical illness coverage
• Tuition and training assistance
• 401(k) with employer match
Estimated Salary Range:
The estimated salary range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
$95k - $135k annualized
Work Environment, Physical Demands, and Equipment Use
This position works in an environment in which safety; environmental and health concerns may demand constant attention. The work environment is a production and engineering area and typical business office. The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs.
Occasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.
ITAR Statement
This position requires compliance with U.S. Export Control requirements. Therefore, candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.
Equal Opportunity Statement
DTS is committed to a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.