Implementation Analyst - Bilingual (English & Spanish)

• Lead mid-market customers through successful implementations
• Own implementation tasks such as data structuring, data migration and product training
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders
• Deliver formal training to end-users
• Provide knowledge transfer to internal team members throughout the onboarding process
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Participate in multiple accounts, deadlines, and milestones
• 1+ years of relevant experience in software implementation, customer onboarding or application engineering
• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting
• BEng degree or equivalent
• Experience in manufacturing and/or industrial space
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
• Savvy with technology and capacity to become well-versed in our software in a short period of time
• Ability to learn the MaintainX product within 30 days to advise customers.
• Competitive salary and meaningful equity opportunities.
• Take what you need PTO.
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.
• Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

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