Job description

Join BWH Hotels – Where Passion Meets Purpose At BWH® Hotels, we don t just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that s shaping the future of hospitality! Job Purpose We are hiring a Worldwide Sales Operations Representative who will play a critical role in supporting the Worldwide Sales (WWS) team by executing initiatives that drive revenue growth across the Company s global distribution channels. This role is ideal for a detail-oriented, proactive individual who thrives in a fast-paced environment and enjoys both administrative tasks and direct communication with stakeholders. You will help ensure smooth execution of sales initiatives, maintain strong communication with hotels and partners, and support revenue-generating activities. Essential Duties and Responsibilities: Execute strategies and initiatives designed to support Worldwide Sales revenue goals Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates Manage and respond to WWS support inboxes, ensuring timely follow-up and resolution Perform administrative and data management tasks, including: Maintaining and updating Excel spreadsheets Creating reports using functions such as VLOOKUP and Pivot Tables Managing databases Conduct outbound calls to hotels to: Communicate revenue opportunities Ensure awareness and participation in WWS programs Support internal processes that enhance efficiency, organization, and sales effectiveness Required Education and Experience: High school diploma or equivalent Experience with outbound communication (phone and email) in a professional setting Strong organizational skills with the ability to manage multiple priorities simultaneously Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) Working knowledge of Excel functions such as VLOOKUP and Pivot Tables Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies Core Competencies Strong attention to detail and accuracy Excellent written and verbal communication skills Customer-focused mindset with a proactive approach Ability to work independently and collaboratively within a team Adaptability in a fast-paced, evolving environment Preferred Knowledge and Skills: Prior experience in sales support, hospitality, or operations Familiarity with distribution channels or hotel sales environments Experience working with databases or CRM systems Location and Schedule This role is full-time position, 40 hours per week, Monday–Friday, 8:00 AM – 5:00 PM. This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027. Pay The starting salary for this role is estimated to be between $17.70 and $18.00 per hour. Actual base pay, however, will be determined based on several factors, which include but are not limited to: applicable skills, work experience, education, business needs, and market demands. This position is bonus eligible. This position is not eligible for immigration sponsorship. Benefits Summary  for Full-Time Employees · Medical/Dental/Vision available day one · Vacation/Sick- accruals start day one · Paid company holidays and personal holidays to celebrate what’s important to you · 401K - company contribution and match (U.S.) · Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) · Employee discounts/hotel discounts · Free financial and health wellness programs · Tuition Reimbursement Equal Employment Opportunity BWH Hotels (the Company ) maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Requirements

Must-haves

Join BWH Hotels – Where Passion Meets Purpose
You will help ensure smooth execution of sales initiatives, maintain strong communication with hotels and partners, and support revenue-generating activities.
Execute strategies and initiatives designed to support Worldwide Sales revenue goals
Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates
Manage and respond to WWS support inboxes, ensuring timely follow-up and resolution
Perform administrative and data management tasks, including: Maintaining and updating Excel spreadsheets
Creating reports using functions such as VLOOKUP and Pivot Tables
Managing databases
Conduct outbound calls to hotels to: Communicate revenue opportunities
Ensure awareness and participation in WWS programs
Support internal processes that enhance efficiency, organization, and sales effectiveness
High school diploma or equivalent
Experience with outbound communication (phone and email) in a professional setting
Strong organizational skills with the ability to manage multiple priorities simultaneously
Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
Working knowledge of Excel functions such as VLOOKUP and Pivot Tables
Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies
Core Competencies
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Customer-focused mindset with a proactive approach
Ability to work independently and collaboratively within a team
Adaptability in a fast-paced, evolving environment
Prior experience in sales support, hospitality, or operations

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Wellness