Senior Product Designer, Agent Experience

• What you’ll do as a Senior Product Designer, Agent Experience at Vanta:
• Lead end-to-end design for projects across the agent harness, from problem framing and discovery through launch and iteration.
• Define how agents, skills, tools, and memory are composed, surfaced, and understood by customers.
• Design experiences that help customers delegate real security and compliance work while maintaining visibility, control, and confidence.
• Create patterns for reviewing, correcting, approving, interrupting, and recovering from agent-generated work.
• Design conversational and agent interaction models across Vanta, Slack, and other surfaces where our agents appear.
• Establish product patterns and principles for trustworthy agent behavior, including transparency, permissions, uncertainty, explainability, and graceful failure.
• Partner with Product and Engineering to evaluate when an agent is the right solution for a customer problem.
• Conduct customer discovery and usability testing with security, compliance, and GRC users.
• Translate customer insights, product requirements, technical constraints, and AI quality considerations into clear design direction.
• Collaborate with Design Systems and product designers across Vanta to turn emerging AI patterns into reusable, high-quality experiences.
• Create design briefs, workflow models, prototypes, specifications, and other artifacts that bring clarity to complex problems.
• Communicate design rationale, tradeoffs, risks, and recommendations clearly to cross-functional partners and leadership.
• Contribute to design critique and help raise the quality bar for interaction design, information architecture, UX writing, and visual craft.
• Help shape how Vanta approaches responsible AI and human control across the product.
• Identify opportunities to improve how the design organization and product teams work together.
• 7+ years of product design experience, with depth in B2B SaaS, complex workflows, or other sophisticated software products.
• Experience designing AI-powered products, automation, or systems where product behavior may be dynamic or uncertain.
• Ability to design agent experiences beyond chat, including systems involving agents, skills, tools, memory, and multi-step workflows.
• Experience designing products that require human judgment, including deciding when and how to bring a person into an automated workflow.
• Experience designing across surfaces that a product team may not fully control, such as Slack, terminal environments, or other third-party interfaces.
• Strong product thinking and discovery skills, including the ability to frame ambiguous problems and identify the right questions to answer.
• High craft in interaction design, information architecture, UX writing, and visual design.
• Strong cross-functional collaboration skills, particularly with Product, Engineering, Research, Data, and customer-facing teams.

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