Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are a commercially minded technical specialist working as a strategic co-pilot alongside New Business Account Executives and Account Managers .Your primary mission is to drive revenue growth, accelerate deal velocity, and ensure technical win rates across active sales opportunities. You bridge the gap between complex technical capabilities and strategic business outcomes, translating Trustpilot's value proposition into compelling commercial solutions for upper mid-market and enterprise companies that instill technical confidence and convert prospects into long-term customers. You partner closely with sales teams during technical discovery to uncover high-value business challenges, map customer requirements to clear commercial outcomes, and drive Annual Contract Value (ACV) growth. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you’ll be doing: Commercial Discovery & Strategy: Partner closely with Account Executives to uncover high-value business challenges, identify key technical decision-makers, and map customer requirements to clear commercial outcomes. Value-Driven Demonstrations: Deliver tailored, highly engaging product demonstrations that highlight ROI, competitive differentiation, and business impact to align with client commercial goals. Solution Architecture & Revenue Generation: Design and present scalable solution architectures that solve key business pain points, drive expansion, and maximize Annual Contract Value (ACV). Proof-of-Concept & Trial Management: Lead focused pilot programs and evaluation trials to validate functional fit, remove technical objections, and secure technical wins efficiently. Sales Cycle Execution & Deal Enablement: Act as a trusted technical advisor throughout the sales process, actively removing technical friction and unblocking deals to accelerate closure. Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements. Feedback Loop: Capture recurring customer feedback and insights to inform product development and roadmap prioritization. Who you are: Proven track record (5+ years) in a senior pre-sales or customer-facing technical role, consistently driving ACV growth within within complex B2B SaaS environments Strong commercial acumen with demonstrated ability to align complex technical solutions with C-level executive priorities and strategic outcomes Deep technical expertise in modern web technologies, web architecture, REST APIs, webhooks, and enterprise SaaS integrations, with a knack for simplifying complex topics for non-technical stakeholders Extensive experience co-selling alongside Enterprise Account Executives to navigate multi-stakeholder, high-value deal cycles for upper mid-market and enterprise prospects Adept at running high-impact PoCs, managing multiple active enterprise deal evaluations concurrently, and systematically removing technical friction to boost deal velocity Proven ability to lead cross-functional alignment across Sales, Product, Engineering, and Implementation to safeguard technical win rates and seamless customer onboarding Highly organized, proactive self-starter with a passion for solving complex enterprise customer challenges though innovate technology solutions What's in it for you? A competitive base salary of $97,000-$110,000 gross per year, plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission or other benefits. Ability to work with the top account executives at Trustpilot and learn from them. 20 vacation days + 2 personal days +10 paid holidays per year. 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community. Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist. Full health insurance. 401k matching your contributions dollar-for-dollar up to 4% of your base salary. Discounted club membership at Life Time Fitness. 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health. A friendly, open office complete with a rooftop deck with wifi and snacks and drinks. Extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few. Additional information We are passionate about what we do. Our Commercial organization is diverse, collaborative and it is a fun place to work. Our culture is fast-paced, and our employees grow as we do. You will have plenty of personal development and coaching opportunities. We are a global organization with head office in Denmark, Copenhagen. #LI-JL1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Requirements

Must-haves

This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation.
Commercial Discovery & Strategy: Partner closely with Account Executives to uncover high-value business challenges, identify key technical decision-makers, and map customer requirements to clear commercial outcomes.
Value-Driven Demonstrations: Deliver tailored, highly engaging product demonstrations that highlight ROI, competitive differentiation, and business impact to align with client commercial goals.
Solution Architecture & Revenue Generation: Design and present scalable solution architectures that solve key business pain points, drive expansion, and maximize Annual Contract Value (ACV).
Proof-of-Concept & Trial Management: Lead focused pilot programs and evaluation trials to validate functional fit, remove technical objections, and secure technical wins efficiently.
Sales Cycle Execution & Deal Enablement: Act as a trusted technical advisor throughout the sales process, actively removing technical friction and unblocking deals to accelerate closure.
Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements.
Feedback Loop: Capture recurring customer feedback and insights to inform product development and roadmap prioritization.
Proven track record (5+ years) in a senior pre-sales or customer-facing technical role, consistently driving ACV growth within within complex B2B SaaS environments
Strong commercial acumen with demonstrated ability to align complex technical solutions with C-level executive priorities and strategic outcomes
Deep technical expertise in modern web technologies, web architecture, REST APIs, webhooks, and enterprise SaaS integrations, with a knack for simplifying complex topics for non-technical stakeholders
Extensive experience co-selling alongside Enterprise Account Executives to navigate multi-stakeholder, high-value deal cycles for upper mid-market and enterprise prospects
Adept at running high-impact PoCs, managing multiple active enterprise deal evaluations concurrently, and systematically removing technical friction to boost deal velocity
Proven ability to lead cross-functional alignment across Sales, Product, Engineering, and Implementation to safeguard technical win rates and seamless customer onboarding
Highly organized, proactive self-starter with a passion for solving complex enterprise customer challenges though innovate technology solutions
What's in it for you?
Ability to work with the top account executives at Trustpilot and learn from them.
20 vacation days + 2 personal days +10 paid holidays per year.
2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
Discounted club membership at Life Time Fitness.
A friendly, open office complete with a rooftop deck with wifi and snacks and drinks.
Extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few.

Nice-to-haves

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401k