Job description

About Blank Street Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we’ve built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we’re shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences. Add a Spark to the Ordinary At Blank Street, we’re building thoughtful, beautifully designed experiences, both in-store and digitally. We're looking for a Senior Product Designer to join our Product Design team to help drive exciting initiatives. As a Senior Product Designer, you will own the design of our consumer app and internal tools, combining user research, a strategic mindset, and design skills across both UX and Visual to deliver stellar customer experiences. You are not only a craft expert across UX and visual design, but also a strategic partner who helps shape what we build and why. You bring a strong point of view grounded in research and data, and you are comfortable navigating ambiguity to define product direction. You translate insights into actionable design strategies, aligning user needs with business goals. You advocate for the customer at every stage, ensuring that design decisions are intentional, scalable, and impactful. This role is fully in-person and based out of our Brooklyn, NY office. What You’ll Own: App Experience Design Lead the end-to-end design process for the consumer app, from discovery and research through concept development, design execution, and post-launch iteration Design holistic experiences — systems, flows, and interfaces — that are intuitive, elegant, and scalable Create wireframes, high-fidelity designs, and prototypes to communicate ideas effectively Internal Tools Design Own the design of internal tools that support operations, store teams, and other internal users Ensure internal-facing products are intuitive and reduce friction in day-to-day workflows User Research & Insights Plan and conduct user research to uncover insights, validate hypotheses, and inform product strategy Translate research findings into clear product opportunities, frameworks, and design directions Champion a user-centered and data-informed design culture, advocating for best practices across teams Collaboration & Standards Partner closely with product and engineering to shape roadmaps and prioritize initiatives based on user and business impact Serve as a steward of the team’s design system, ensuring consistency, quality, and scalability across platforms while sharing ownership with the broader team Present and communicate complex ideas and design rationale to stakeholders at all levels Explore and integrate AI-driven opportunities into the product experience where relevant Requirements: 5-7 years of experience minimum in a product design, user experience, or equivalent role, with demonstrated leadership on complex digital products Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business Strong foundation in user research methodologies (qualitative and quantitative), including user interviews, usability testing, journey mapping, and synthesis of insights into product direction Experienced, innovative and forward-thinking designer who can demonstrate leadership of medium-scale projects from concept to completion - research, approach, design strategy, systems, and implementation Experience contributing to and evolving design systems and tokens in partnership with engineers. Experience working with generative AI, personalization systems, or recommendation engines Proven interpersonal skills, stakeholder relation skills, and ability to work in a team environment Strong storytelling with excellent verbal, written and visual communication skills High proficiency in the use of tools such as Figma as well as Adobe Creative Suite, Keynote, and Google Slides Benefits & Perks: $140,000 - $160,000 annual base salary Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. Equity package 15 days of paid annual leave (on top of company-observed holidays and sick time) Three health plan options, with full coverage available for two employee-only tiers Commuter benefits Parental leave Bereavement leave Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️ Regular social outings with the team Free Blank Street swag

Requirements

Must-haves

App Experience Design
Lead the end-to-end design process for the consumer app, from discovery and research through concept development, design execution, and post-launch iteration
Design holistic experiences — systems, flows, and interfaces — that are intuitive, elegant, and scalable
Create wireframes, high-fidelity designs, and prototypes to communicate ideas effectively
Internal Tools Design
Own the design of internal tools that support operations, store teams, and other internal users
Ensure internal-facing products are intuitive and reduce friction in day-to-day workflows
User Research & Insights
Plan and conduct user research to uncover insights, validate hypotheses, and inform product strategy
Translate research findings into clear product opportunities, frameworks, and design directions
Champion a user-centered and data-informed design culture, advocating for best practices across teams
Collaboration & Standards
Partner closely with product and engineering to shape roadmaps and prioritize initiatives based on user and business impact
Serve as a steward of the team’s design system, ensuring consistency, quality, and scalability across platforms while sharing ownership with the broader team
Present and communicate complex ideas and design rationale to stakeholders at all levels
Explore and integrate AI-driven opportunities into the product experience where relevant
5-7 years of experience minimum in a product design, user experience, or equivalent role, with demonstrated leadership on complex digital products
Strong foundation in user research methodologies (qualitative and quantitative), including user interviews, usability testing, journey mapping, and synthesis of insights into product direction
Experienced, innovative and forward-thinking designer who can demonstrate leadership of medium-scale projects from concept to completion - research, approach, design strategy, systems, and implementation
Experience contributing to and evolving design systems and tokens in partnership with engineers.
Experience working with generative AI, personalization systems, or recommendation engines
Proven interpersonal skills, stakeholder relation skills, and ability to work in a team environment
Strong storytelling with excellent verbal, written and visual communication skills

Nice-to-haves

Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Paid Time Off

Parental Leave