Hybrid Workplace Arrangement:
Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.
The salary range posted for this position is $5,736 - $7,450 /monthly; although a salary range is listed, hiring salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.
• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
• Bike-to-work programs, including access to storage lockers and bike racks.
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
• Medical and Dental Health Insurance for employees and optional coverage for their dependents.
• Life Insurance for employees, and optional coverage for their dependents.
• Paid Time Off, including 11 paid holidays.
• Short- and long-term disability coverage.
• Tuition assistance program.
Check out our excellent benefits package!
The Producer Licensing and Enforcement work unit ensures that regulated entities and individuals comply with Colorado insurance producer laws and regulation.
The enforcement section investigates allegations of insurance producer misconduct and complaints about unlicensed insurance activity, reviews insurance producer license applications that require investigative scrutiny, initiates enforcement actions, and refers applicable matters to law enforcement and other agencies. The licensing section reviews insurance producer license applications, manages the license examination, pre-licensing education, and continuing education programs, and oversees the licensing vendor.
This work unit educates and informs consumers, other regulators, law enforcement, legislators, stakeholder groups, and the insurance industry about producer licensing and enforcement matters. The work unit researches, reviews, updates, and promulgates regulations and bulletins relevant to insurance producer licensing and enforcement.
Position : SFA 4027
This position investigates allegations of insurance producer misconduct and complaints about unlicensed insurance activity, reviews insurance producer license applications that require investigative scrutiny, initiates enforcement actions as appropriate, and refers applicable matters to law enforcement and other agencies. This position educates and informs consumers, other regulators, law enforcement, legislators, stakeholder groups, and the insurance industry about producer licensing and enforcement matters. Additionally, this position researches, reviews, updates, and promulgates regulations and bulletins relevant to insurance producer licensing and enforcement.
Duties include, but are not limited to:
• Investigating allegations of insurance producer misconduct and complaints about unlicensed insurance activity;
• Researching, reviewing, updating, and promulgating regulations and bulletins relevant to insurance producer licensing and enforcement;
• Responding timely and accurately to time-sensitive information requests in accordance with Colorado’s open records laws and maintaining awareness of legal and regulatory changes;
• Training other Division staff on insurance producer licensing and enforcement matters;
• Recommending that an administrative enforcement action be taken against a licensee, completing a request for a legal services form that requires multiple levels of management approval;
• Answering questions received from consumers, industry, and the general public concerning compliance with Colorado insurance producer laws and regulations, including responding to open-records requests.
MINIMUM QUALIFICATIONS (MQs):
There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience.
Option 1: Experience
• Six (6) years of professional* experience conducting audits or investigations involving statutory and regulatory violations of either financial institutions or in the insurance industry, which must include performing all of the following;
Option 2: A Combination of Education AND Experience
• Associate’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in business administration, accounting, economics, mathematics, statistics, finance, liberal arts, or a field closely related to the work assignment; AND
• Four (4) years of professional* experience conducting audits or investigations involving statutory and regulatory violations of either financial institutions or in the insurance industry, which must include performing all of the following;
OR
• Bachelor’s Degree and Experience: Graduation from an accredited college or university with a bachelor’s degree in business administration, accounting, economics, mathematics, statistics, finance, liberal arts, or a field closely related to the work assignment; AND
• Two (2) years of professional* experience conducting audits or investigations involving statutory and regulatory violations of either financial institutions or in the insurance industry, which must include performing all of the following;
Document this experience in your application IN DETAIL , as your experience will not be inferred or assumed. Part-time experience will be prorated.
NOTE: This experience must have taken place within the last five (5) years. Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
SUBSTITUTIONS:
• A combination of professional* work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree;
• A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment may be substituted for the bachelor’s degree.
• Certification, registration, or licensure related to the work assigned to the position will substitute for one (1) year of the required professional* experience.
*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.
Preferred Qualifications/Competencies :
• Experience conducting investigations and audits, including reviewing, analyzing, and researching financial documents and/or applications, interviewing witnesses, collecting evidence, preparing investigative reports of findings, and making recommendations to management on how a case should be resolved;
• Demonstrated experience analyzing and interpreting Colorado insurance statutes, rules, and policies;
• Demonstrated knowledge of both Colorado insurance and National Association of Insurance Commissioners (NAIC) statutes, regulations, and bulletins in order to ensure compliance;
• A Certified Fraud Examiner (CFE) certification;
• Experience managing a complex investigative caseload in a high-volume, busy workplace environment;
• Demonstrated experience working in a government position investigating matters of administrative, civil, or insurance law and/or regulations;
• Demonstrated experience performing financial analysis in situations involving the misappropriation of funds;
• Demonstrated professional experience utilizing investigative databases;
• Demonstrated professional experience coordinating and corresponding with insurance industry representatives and stakeholders.
Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
• Demonstrated writing skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
• Demonstrated attention to detail;
• Critical thinking and analytical skills, including having the ability to evaluate and analyze reports and records in order to apply knowledge and ensure compliance;
• Problem-solving skills, including the ability to analyze information to identify problems and recommend solutions;
• Customer service skills, including the ability to navigate difficult conversations and use de-escalation techniques;
• Interpersonal skills, including the ability to collaborate and work cohesively with interdisciplinary teams and external stakeholders;
• Organizational skills, including planning, prioritization, and time management in order to meet deadlines;
• Demonstrated ability to conduct research and gather pertinent information;
• Demonstrated flexibility and adaptability, including the ability to manage various caseloads and competing priorities;
• Ability to educate division staff, consumers, industry, and the general public on Colorado insurance producer laws and regulations;
• Self-motivated, self-directed, reliable, and accountable;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications, including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Docs, Sheets, Slides, etc.).
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.
• The successful passing of a reference check and/or, if required, a background check. • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information,etc.
• The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
• Ability to travel independently, including work in-office, as required by business need and scheduled by the supervisor.
PLEASE READ - Required Application Materials
Interested individuals must submit the following online:
1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
3. A detailed cover letter , explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans' Preference : Candidates who wish to assert Veterans' Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable
accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the
employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dora_adacoordinator@state.co.us .
APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures , Chapter 8, Resolution of Appeals and Disputes , at spb.colorado.gov under Rules.