Job description

Our client, a Energy Services company, is looking for a Customer Service - Customer Support Technical Training – Entry for their Austin, TX location. Responsibilities: • Training Delivery • Host, facilitate and support XR training sessions. Provide onboarding, safety guidance, and basic XR usage instructions. • Support learners throughout each session, ensuring they can complete assigned training modules. • Set up training rooms, manage equipment checkout, and maintain an orderly learning environment • XR Device Maintenance & Operations • Maintain VR/AR headsets, controllers, charging stations, and workstation PCs. • Clean, charge, annvironment. • Inspect devices regularly to ensure readiness. • Troubleshoot hardware or connectivity issues as they arise. • Monitor device inventory and support capacity planning for concurrent training sessions. • Software Installation, QA Testing & Bug Reporting • Install new XR software builds and training modules as they are released. • Validate installations and conduct basic QA checks to ensure: • Smooth application launch and navigation • Proper device tracking and interaction • Audio/visual stability • Usable flows for trainees • Identify, document, and report bugs or performance issues. • Communicate clearly with development or support teams to help reproduce and resolve issues. • Center Operations & Coordination • Prepare XR training spaces, ensuring equipment and layouts are consistent with operational needs. • Coordinate schedules with local and global training stakeholders. • Maintain high standards of cleanliness, safety, and user experience in both training centers. • Assist with tracking attendance, completions, and general training throughput when needed. • User into VR headsets, log and track issues, keep devices charged, understand XR devices, guide someone that is new to an XR/VR • Headsets used in the lab: Meta Quest 3, Samsung Odyssey, HP Reverb G2 • Worked in a gaming center, arcade, VR Center, early developer in college and flexibility, passionate about XR. Someone that worked at Sandbox VR would be a great candidate Requirements: • Hands-on Experience with VR/AR hardware installation (e.g., Quest, Vive, or similar platforms). • Ability to confidently host and support group training sessions. • Strong troubleshooting skills and comfort installing/testing software builds. • Excellent communication skills and professionalism when interacting with learners. • Experience operating training labs, AV rooms, tech centers, demo studios or similar environments. • Familiarity with VR/AR content deployment or device fleet management tools. • Ability to support training operations across multiple shifts. • Basic experience with networking, PC configuration, or Windows administration (bonus) Why Should You Apply? • Health Benefits • Referral Program • Excellent growth and advancement opportunities

Requirements

Must-haves

Our client, a Energy Services company, is looking for a Customer Service - Customer Support Technical Training – Entry for their Austin, TX location.
Training Delivery
Host, facilitate and support XR training sessions. Provide onboarding, safety guidance, and basic XR usage instructions.
Support learners throughout each session, ensuring they can complete assigned training modules.
Set up training rooms, manage equipment checkout, and maintain an orderly learning environment
XR Device Maintenance & Operations
Maintain VR/AR headsets, controllers, charging stations, and workstation PCs.
Clean, charge, annvironment.
Inspect devices regularly to ensure readiness.
Troubleshoot hardware or connectivity issues as they arise.
Monitor device inventory and support capacity planning for concurrent training sessions.
Software Installation, QA Testing & Bug Reporting
Install new XR software builds and training modules as they are released.
Validate installations and conduct basic QA checks to ensure:
Smooth application launch and navigation
Proper device tracking and interaction
Audio/visual stability
Usable flows for trainees
Identify, document, and report bugs or performance issues.
Communicate clearly with development or support teams to help reproduce and resolve issues.
Center Operations & Coordination
Prepare XR training spaces, ensuring equipment and layouts are consistent with operational needs.
Coordinate schedules with local and global training stakeholders.

Nice-to-haves

Basic experience with networking, PC configuration, or Windows administration (bonus)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jobdiva
Effort: medium