Job description

The brands on your kitchen shelf are run by people doing extraordinary work that nobody sees. We're building the platform they run on, and a brand they'll be proud to be part of. Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number. We’re trusted by 250+ brands managing $30B+ in revenue, including Daisy, OLIPOP, Simple Mills, Idahoan, and more. We've achieved best-in-class growth and recently raised a $55M Series B led by Insight Partners to accelerate our momentum. If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you. THE ROLE The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end. This role will serve as the connection between our customers, our product, and the market. That means building the internal processes and documentation that keep the team aligned, staying close to customers to understand what they need and ensuring they're getting value from the product, and keeping a pulse on the market to inform where we're headed. The role blends operational rigor with commercial curiosity, with a direct line into what gets built. You will report directly to the Product Lead for Disputes. WHAT YOU’LL DO: - Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently - Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities - Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback - Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context - Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning - Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution WHAT WE’RE LOOKING FOR: - 3+ years of experience in product, consulting, investment banking, investing or domain-focused roles (e.g., deductions, accounts receivable, CPG finance) - Analytical and structured thinking skills; able to break down complex processes and articulate what automated solutioning should look like - Strong communication skills with the ability to translate operational knowledge into written documentation and requirements to a wider audience - Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus - Deep curiosity about our customers and an excitement to become a subject matter expert in CPG and retail - Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding - Willingness to work at our NYC Headquarters 5 days a week 🌴 PERKS + BENEFITS - Equity — own a meaningful piece of the company you’re helping build - Fully paid health coverage through Aetna — we cover 100% of employee premiums - Top-tier dental and vision coverage through Guardian - Carrot Fertility Pro — comprehensive fertility and family-forming support - 12 weeks of paid parental leave - Unlimited PTO — plus regular 4-day holiday weekends we actually take - 401(k) through Vestwell - Paid relocation support — we’ll help you make the move to NYC - Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup - Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Must-haves

The brands on your kitchen shelf are run by people doing extraordinary work that nobody sees.
We're building the platform they run on, and a brand they'll be proud to be part of.
Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number.
If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.
The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end.
The role blends operational rigor with commercial curiosity, with a direct line into what gets built. You will report directly to the Product Lead for Disputes.
Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently
Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities
Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback
Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context
Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning
Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution
3+ years of experience in product, consulting, investment banking, investing or domain-focused roles (e.g., deductions, accounts receivable, CPG finance)
Analytical and structured thinking skills; able to break down complex processes and articulate what automated solutioning should look like
Strong communication skills with the ability to translate operational knowledge into written documentation and requirements to a wider audience
Deep curiosity about our customers and an excitement to become a subject matter expert in CPG and retail
Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding
Willingness to work at our NYC Headquarters 5 days a week
Equity — own a meaningful piece of the company you’re helping build
Carrot Fertility Pro — comprehensive fertility and family-forming support
Paid relocation support — we’ll help you make the move to NYC
Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup
Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with

Nice-to-haves

Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave