Job description

Prime is one of the most loved memberships in the world, and we're transforming how hundreds of millions of members experience its value across Amazon, powered by next-generation agentic AI and personalization systems. We're seeking a Senior Technical Program Manager to lead Prime CRM, turning bold ideas into live experiments on Amazon's highest-traffic surfaces while working alongside talented scientists, engineers, and business leaders. If you're excited about leading complex, cross-org programs where large-scale personalization meets agentic AI, and you can bridge business strategy with technical execution, we'd love to have you join us. Key job responsibilities We're looking for an experienced Senior Technical Program Manager to own end-to-end delivery of Prime CRM experiments and the cross-org roadmap behind them. In this role, you will define program strategy, set success metrics, and drive execution across one of the largest partner ecosystems at Amazon: 8 teams spanning CBA, WW Prime, P13N, and the owners of Homepage, REX, Checkout Thank You, and outbound channels. You'll work at the intersection of membership strategy, personalization science, and production engineering, partnering with science and engineering teams to integrate Prime signals into CBA's evolving GCCP and P13N primitives and the agentic models built on them. You'll turn business goals into clear technical requirements, manage dependencies and integration timelines across teams, and make sure experiments are designed so their results are measurable and meaningful. As these systems grow more capable, you'll help decide how Prime shows up in them. In this role, you'll build the mechanisms that let Prime CRM scale. Today, a flagship experiment takes about three months to go from leadership approval through technical alignment, creative and merchandising strategy, to dial-up. You'll remove bottlenecks in that lifecycle, set up repeatable processes for onboarding new placements and partners, and run operating cadences such as roadmap and experiment reviews. You'll also partner with business, product, and technical leaders to align priorities, escalate risks early, and deliver results that create measurable member and business value. - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices - Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Requirements

Must-haves

If you're excited about leading complex, cross-org programs where large-scale personalization meets agentic AI, and you can bridge business strategy with technical execution, we'd love to have you join us.
Key job responsibilities
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave