Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Education Account Manager – Value Partnerships serves as the strategic relationship owner and executive advisor for Value Partnership and Enterprise Services accounts nationwide. This role is responsible for developing and managing senior-level customer relationships, including C-suite and executive stakeholders, while ensuring the successful execution of customer education and workforce development strategies. Acting as both a consultative partner and operational leader, this individual aligns customer business objectives, workforce outcomes, and organizational priorities with the full EWS portfolio. The Education Account Manager will influence executive decision-making, identify opportunities for growth and optimization, and coordinate cross-functional teams across Enterprise Services, EWS Operations, Product Development, and other business functions to ensure commitments are delivered with excellence. Success in this role requires executive presence, strong business acumen, consultative engagement skills, and the ability to translate strategic customer objectives into actionable delivery plans that generate measurable outcomes. Key Responsibilities: • Serve as the primary strategic contact for assigned Value Partnership and Enterprise Services customers, building trusted relationships from operational stakeholders through C-suite executives. • Act as a consultative advisor to customer leadership by aligning education and workforce development strategies with business, operational, and patient care objectives. • Facilitate executive business reviews and strategic planning discussions, presenting data, outcomes, risks, and recommendations to senior customer leadership. • Develop and maintain multi-level stakeholder relationships to drive customer engagement, retention, and long-term partnership growth. • Translate customer objectives into comprehensive education roadmaps and delivery strategies that generate measurable business impact. • Lead cross-functional coordination among internal teams to ensure successful execution of customer commitments, contractual obligations, and delivery milestones. • Drive operational excellence by monitoring program performance, identifying risks, resolving delivery challenges, and ensuring execution against agreed-upon plans. • Utilize customer data, program metrics, and industry insights to identify opportunities for optimization, adoption, and expansion. • Communicate strategic initiatives, performance results, and operational updates to both internal leadership and customer executives. • Partner with internal stakeholders to continuously improve processes, delivery models, and customer experiences. • Forecast account performance, monitor key business metrics, and recommend actions to improve customer outcomes and portfolio utilization. • Champion customer needs internally while balancing organizational priorities, resource planning, and business objectives. • Ensure seamless delivery and adoption of the EWS portfolio across assigned accounts. Success Measurements: • Proven ability to establish credibility and influence decision-making with executive and C-suite stakeholders. • Demonstrated success managing large, complex, enterprise-level customer relationships. • Strong consultative engagement skills with experience identifying customer challenges and recommending strategic solutions. • Ability to connect customer business goals to measurable education, workforce development, operational, and financial outcomes. • Executive presence with exceptional verbal, written, facilitation, and presentation skills. • Proven ability to lead through influence and coordinate cross-functional teams to achieve customer commitments. • Demonstrated operational acumen with experience managing complex programs, delivery roadmaps, and customer escalations. • Track record of driving customer retention, expansion, adoption, and revenue growth within strategic accounts. • Strong analytical capabilities with the ability to leverage data and insights to guide customer strategy and executive decision-making. • Ability to navigate ambiguity, balance competing priorities, and execute successfully in a highly matrixed environment. • Experience leading executive business reviews, strategic planning sessions, and customer governance meetings. • Deep understanding of healthcare operations, workforce development, or education solutions preferred. Education / Knowledge / Experience • BS/BA in Business, Healthcare Administration, Education, or related field; advanced degree preferred. • 10+ years of experience in strategic account management, customer success, consulting, healthcare operations, or business development. • Demonstrated experience engaging senior executives and C-suite stakeholders within complex organizations. • Experience translating customer strategy into operational execution and measurable business outcomes. • Healthcare industry experience preferred, particularly within diagnostic imaging, therapy, workforce development, or professional education environments. • Experience leading cross-functional initiatives in a matrixed environment. • Required Travel: 25%. Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here . The base pay range for this position is: $107,060 - $147,213 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here . Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here . Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Requirements

Must-haves

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Serve as the primary strategic contact for assigned Value Partnership and Enterprise Services customers, building trusted relationships from operational stakeholders through C-suite executives.
Act as a consultative advisor to customer leadership by aligning education and workforce development strategies with business, operational, and patient care objectives.
Facilitate executive business reviews and strategic planning discussions, presenting data, outcomes, risks, and recommendations to senior customer leadership.
Develop and maintain multi-level stakeholder relationships to drive customer engagement, retention, and long-term partnership growth.
Translate customer objectives into comprehensive education roadmaps and delivery strategies that generate measurable business impact.
Lead cross-functional coordination among internal teams to ensure successful execution of customer commitments, contractual obligations, and delivery milestones.
Drive operational excellence by monitoring program performance, identifying risks, resolving delivery challenges, and ensuring execution against agreed-upon plans.
Utilize customer data, program metrics, and industry insights to identify opportunities for optimization, adoption, and expansion.
Communicate strategic initiatives, performance results, and operational updates to both internal leadership and customer executives.
Partner with internal stakeholders to continuously improve processes, delivery models, and customer experiences.
Forecast account performance, monitor key business metrics, and recommend actions to improve customer outcomes and portfolio utilization.
Champion customer needs internally while balancing organizational priorities, resource planning, and business objectives.
Ensure seamless delivery and adoption of the EWS portfolio across assigned accounts.
Proven ability to establish credibility and influence decision-making with executive and C-suite stakeholders.
Demonstrated success managing large, complex, enterprise-level customer relationships.
Strong consultative engagement skills with experience identifying customer challenges and recommending strategic solutions.
Ability to connect customer business goals to measurable education, workforce development, operational, and financial outcomes.
Executive presence with exceptional verbal, written, facilitation, and presentation skills.
Proven ability to lead through influence and coordinate cross-functional teams to achieve customer commitments.
Demonstrated operational acumen with experience managing complex programs, delivery roadmaps, and customer escalations.

Nice-to-haves

Deep understanding of healthcare operations, workforce development, or education solutions preferred.
BS/BA in Business, Healthcare Administration, Education, or related field; advanced degree preferred.
Healthcare industry experience preferred, particularly within diagnostic imaging, therapy, workforce development, or professional education environments.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off