Job description

Our Client, an IT Services and Consultant company, is looking for a 3DX PLM Support Engineer (L2/L3 Support) for their Dearborn Heights, MI location. Responsibilities: • Application & Production Support • Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations. • Analyze, troubleshoot, and resolve production incidents, user issues, and system defects. • Monitor application health, performance, and data integrity across environments. • Perform root cause analysis (RCA) and implement preventive measures. • Coordinate with infrastructure, development, and business stakeholders to resolve complex issues. • PLM Functional Support • Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes. • Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows. • Support release management and promotion of objects across environments. • Ensure compliance with PLM governance and business processes. • Integration & Data Support • Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, or downstream applications. • Investigate integration failures and perform data validation and reconciliation. • Support data migration, bulk load activities, and data correction exercises. • Analyze logs and troubleshoot API/service-related issues. • System Administration Support • Support user access management, roles, licenses, and security configurations. • Assist in platform upgrades, patches, deployments, and environment maintenance activities. • Perform system monitoring and capacity/performance analysis. • Support backup, recovery, and system validation activities. • Service Management • Manage incidents, service requests, problems, and changes using ITIL processes. • Ensure SLA adherence and timely resolution of support tickets. • Prepare support metrics, dashboards, and operational reports. • Participate in on-call support and critical production issue management. Requirements: • Core 3DEXPERIENCE Expertise • Strong experience with Dassault Systèmes 3DEXPERIENCE Platform. • Hands-on experience in: • ENOVIA • Product Structure Management • Change Management • Document Management • Configuration Management • Collaboration and Lifecycle Management • Technical Skills • SQL and database troubleshooting. • REST APIs, Web Services, and Integration troubleshooting. • Linux/Unix environments. • Log analysis and debugging. • Production support methodologies and incident management. • PLM Domain Knowledge • Product Lifecycle Management (PLM) • Engineering Change Management • BOM Management • Product Development Processes • Automotive or Manufacturing Industry experience • Preferred Skills • Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures. • Knowledge of CAD integrations (CATIA, NX, Creo). • Experience with SAP integration. • Exposure to Cloud-based deployments and DevOps practices. • Experience with Teamcenter-to-3DX migration or coexistence environments. • Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python. • Qualifications • Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field. • 8-10 years of IT experience with at least 5+ years supporting 3DEXPERIENCE/ENOVIA applications. • ITIL certification is preferred. • Soft Skills • Strong analytical and troubleshooting abilities. • Excellent communication and stakeholder management skills. • Ability to work in a fast-paced production support environment. • Experience collaborating with global teams and business users. • Strong ownership and problem-solving mindset. • Nice-to-Have • Automotive OEM experience. • Experience supporting Ford, GM, Stellantis, or similar manufacturing environments. • Exposure to Agile and DevOps methodologies. Why Should You Apply? • Health Benefits • Referral Program • Excellent growth and advancement opportunities

Requirements

Must-haves

Our Client, an IT Services and Consultant company, is looking for a 3DX PLM Support Engineer (L2/L3 Support) for their Dearborn Heights, MI location.
Application & Production Support
Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations.
Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.
Monitor application health, performance, and data integrity across environments.
Perform root cause analysis (RCA) and implement preventive measures.
Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.
PLM Functional Support
Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.
Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.
Support release management and promotion of objects across environments.
Ensure compliance with PLM governance and business processes.

Nice-to-haves

Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.
Knowledge of CAD integrations (CATIA, NX, Creo).
Experience with SAP integration.
Exposure to Cloud-based deployments and DevOps practices.
Experience with Teamcenter-to-3DX migration or coexistence environments.
Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.
ITIL certification is preferred.
Automotive OEM experience.
Experience supporting Ford, GM, Stellantis, or similar manufacturing environments.
Exposure to Agile and DevOps methodologies.
Why Should You Apply?
Referral Program

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

apisqlrestjavajavascriptpythonagile

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Effort: medium