Job description

🚀 Senior Backend Engineer at Zingage Hybrid (New York City, NY) $180,000 - $250,000 zingage.com View all open roles About the Role Zingage is hiring a Senior Backend Engineer to own the core decision engine behind our real-time care coordination platform. We’ve built a system that ingests operational breakdowns (caregiver no-shows, missed visits), stores them as session objects, and supports manual SOP execution by human operators. Now we’re designing the scaffolding for a system that can autonomously coordinate care —in real time, with agents and humans working in a closed loop. You’ll own the backend runtime that: • Plans and executes resolution loops based on SOPs • Routes problems to the right agent or human • Tracks what’s been tried, adapts when things fail, and drives every session to closure This is the coordination brain of Zingage. You’ll work alongside Ethan (Principal Engineer, architecting the session model) and Jackie (Founding Product & Design Lead, defining the operator interface and SOP UX) to ship the system that actually solves the problems we detect. What You’ll Do • Design and implement the backend runtime that drives real-time resolution workflows (e.g., caregiver no-shows, missed documentation, last-minute coverage) • Encode SOPs as structured, executable logic that can be retried, escalated, or overridden • Build real-time coordination loops that integrate AI agents, humans, and notifications • Implement fallback logic, retries, timers, and observability into the session loop • Define interfaces between the session object and decision-making logic • Collaborate closely with Ethan and Jackie to unify backend execution, agent routing, and operator control Who You Are 4–8 years experience building backend system You’re drawn to fields like robotics, control systems, or multi-agent coordination , and may have explored them in undergrad, grad school, or side projects • You’ve read (or would read) papers like “BDI Agents: From Theory to Practice” and get excited by bridging cognitive architectures with real-world execution • You’re decisive, rigorous, and thrive in ambiguous, high-stakes, high-velocity environments Why Now • Backed by Bessemer Venture Partners and Ramp’s founder (Ramp mafia DNA) 300+ live healthcare sites already using our system—real traction, not theory Ingest pipeline and session model already built—now building the decision engine • One of the only healthcare AI companies touching real care delivery —if our software fails, patients are left unattended in their homes Interview Process Introductory Call (30 min) Technical Pairing Exercise (60 min) On Site (4 hours) • • Coding Challenge (60 minutes) • System Design (90 min) • Past Project Walkthrough (45 minutes) • Founder Conversation (45 min) • Reference Checks & Offer

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Must-haves

Senior Backend Engineer at Zingage
Hybrid (New York City, NY)
$180,000 - $250,000
View all open roles
Zingage is hiring a Senior Backend Engineer to own the core decision engine behind our real-time care coordination platform.
Plans and executes resolution loops based on SOPs
Routes problems to the right agent or human
Tracks what’s been tried, adapts when things fail, and drives every session to closure
What You’ll Do
Design and implement the backend runtime that drives real-time resolution workflows (e.g., caregiver no-shows, missed documentation, last-minute coverage)
Encode SOPs as structured, executable logic that can be retried, escalated, or overridden
Build real-time coordination loops that integrate AI agents, humans, and notifications
Implement fallback logic, retries, timers, and observability into the session loop
Define interfaces between the session object and decision-making logic
Collaborate closely with Ethan and Jackie to unify backend execution, agent routing, and operator control
4–8 years experience building backend system
You’re drawn to fields like robotics, control systems, or multi-agent coordination , and may have explored them in undergrad, grad school, or side projects
You’ve read (or would read) papers like “BDI Agents: From Theory to Practice” and get excited by bridging cognitive architectures with real-world execution
You’re decisive, rigorous, and thrive in ambiguous, high-stakes, high-velocity environments
Backed by Bessemer Venture Partners and Ramp’s founder (Ramp mafia DNA)
300+ live healthcare sites already using our system—real traction, not theory
Ingest pipeline and session model already built—now building the decision engine
One of the only healthcare AI companies touching real care delivery —if our software fails, patients are left unattended in their homes

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Platform: gem
Effort: medium