Job description

About Teleskope Teleskope is redefining data security for the AI era with the only dedicated platform that combines precise visibility with automated remediation. Teleskope continuously scans, catalogs and classifies data in-motion and at-rest while automating policy-based actions, helping organizations proactively manage data sprawl while securely enabling AI adoption. Fresh off our $25 million Series A round, Teleskope is entering a high-growth phase backed by top-tier investors and exceptional product-market fit. About the role We are seeking a Forward Deployed Engineer who will be the technical face of Teleskope to our customers. You’ll operate across pre- and post-sales, sit between Go-to-Market and Engineering, support technical needs of customers in pilot, and serve as the dedicated technical resource for a large cohort of active subscription customers. The role requires hands-on engineering: writing bespoke integrations/automations, fixing customer-specific issues, and delivering production-ready technical solutions while building and maintaining strong relationships with our customers. What you’ll do - Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience. - Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal. - Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery. - Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate. - Build custom product features to address high-impact customer requests. Most of these will make it to the core product. - Support technically complex use cases by developing scripts, automation, custom integrations, and reports. - Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership. - Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team. - Produce clear technical documentation, runbooks, and handoffs for customers and internal teams. About you - 2+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar) - Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus) - Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD) - Bias for action and speed – you move fast, find creative solutions and aren’t afraid to disrupt the status quo - Proficiency using AI coding tools such as Claude, Cursor and/or Codex - Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders. - BS/BA in Computer Science or equivalent experience. - Must be based in NYC (we work hybrid). What you'll get - An opportunity to join an early-stage startup in one of today’s fastest-growing markets. - A chance to bridge your technical skills with business impact and direct customer exposure. - Room to learn, grow, and rapidly advance in your career as part of a growing team. - A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch. - Flexible vacation and work-from-home days. - Competitive salary and meaningful equity. - Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.

Requirements

Must-haves

What you’ll do
Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience.
Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal.
Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery.
Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
Build custom product features to address high-impact customer requests. Most of these will make it to the core product.
Support technically complex use cases by developing scripts, automation, custom integrations, and reports.
Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.
2+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar)
Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD)
Bias for action and speed – you move fast, find creative solutions and aren’t afraid to disrupt the status quo
Proficiency using AI coding tools such as Claude, Cursor and/or Codex
Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders.
BS/BA in Computer Science or equivalent experience.
Must be based in NYC (we work hybrid).
What you'll get
An opportunity to join an early-stage startup in one of today’s fastest-growing markets.
A chance to bridge your technical skills with business impact and direct customer exposure.
Room to learn, grow, and rapidly advance in your career as part of a growing team.
A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
Flexible vacation and work-from-home days.

Nice-to-haves

Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

airestgopythongolangtypescriptawsgcpazurekubernetesdockerci/cd

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k