Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. To help power this experience, we're looking for an Associate Product Manager, Marketing Operations & Automation to build and scale the operational systems behind StubHub's direct marketing engine. This is a highly cross-functional role for someone who loves solving operational problems, thrives in deadline-driven environments, and wants to develop strong product management skills while owning mission-critical marketing workflows. As an Associate Product Manager, you'll operate at the intersection of Product, Marketing, Engineering, Data, and Operations. You'll own the day-to-day planning and execution of marquee event campaigns while driving broader CRM operational improvements that enable more efficient, scalable campaign execution. Success in this role means balancing speed with quality, helping the team execute flawlessly today while building the automation that enables us to move even faster tomorrow Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do: Own the operational workflow for high-priority email and push campaigns, coordinating campaign intake, prioritization, execution, QA, approvals, and launch Identify and evaluate marquee event opportunities based on customer relevance, business impact, timing, inventory, and operational feasibility Partner closely with Marketing, Engineering, Product, Data, Analytics, Design, and Partnerships to ensure campaigns are delivered accurately and on time Manage competing priorities across a fast-moving campaign pipeline where high-value opportunities often emerge with little notice Develop a deep understanding of the end-to-end campaign lifecycle and identify recurring operational bottlenecks that limit speed or scale Translate operational pain points into clear product requirements, user stories, process flows, and success metrics for internal tools and workflow improvements Partner with Engineering and Product teams to improve campaign tooling, automation, data flows, and AI-enabled workflows that reduce manual effort and improve execution quality Build scalable operating processes, prioritization frameworks, documentation, and reporting that improve team efficiency and visibility Use data to evaluate campaign performance, measure operational improvements, and prioritize future investments Drive experimentation around new campaign strategies, operational workflows, and automation capabilities to continuously improve execution What You've Done: 2–5+ years of experience in product management, marketing operations, program management, consulting, or another highly cross-functional operational role Demonstrated ability to own complex projects involving multiple stakeholders and competing priorities Strong operational instincts with exceptional attention to detail and the ability to execute under tight deadlines Experience working with marketing campaigns, CRM, lifecycle marketing, marketing automation, or customer engagement platforms Ability to think like a product manager by identifying process gaps, defining requirements, and partnering with Engineering to build scalable solutions Strong analytical skills with experience using data to prioritize work, measure outcomes, and inform decisions Excellent written and verbal communication skills with the ability to create clarity in ambiguous environments Comfortable working across technical and non-technical teams and influencing without direct authority Passion for building systems that scale and continuously improve over time Interest in live entertainment, marketplaces, or other fast-moving consumer businesses Nice to Have: Familiarity with SQL, dashboards, or semantic analytics tools Experience building internal tools, workflow automation, intake systems, prioritization frameworks, or QA processes Exposure to APIs, event-driven systems, recommendation engines, or AI-enabled workflow automation Experience in ecommerce, marketplaces, ticketing, travel, gaming, or live entertainment What We Offer: Accelerated Growth Environment : An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale. Top Tier Compensation Package : Competitive base, equity, and upside that tracks with your impact. Flexible Time Off : Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed. Comprehensive Benefits Package : Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range $120,000 — $140,000 USD About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found here We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Requirements

Must-haves

Location: Hybrid (3 days in office/2 days remote) – New York, NY
Own the operational workflow for high-priority email and push campaigns, coordinating campaign intake, prioritization, execution, QA, approvals, and launch
Identify and evaluate marquee event opportunities based on customer relevance, business impact, timing, inventory, and operational feasibility
Partner closely with Marketing, Engineering, Product, Data, Analytics, Design, and Partnerships to ensure campaigns are delivered accurately and on time
Manage competing priorities across a fast-moving campaign pipeline where high-value opportunities often emerge with little notice
Develop a deep understanding of the end-to-end campaign lifecycle and identify recurring operational bottlenecks that limit speed or scale
Translate operational pain points into clear product requirements, user stories, process flows, and success metrics for internal tools and workflow improvements
Partner with Engineering and Product teams to improve campaign tooling, automation, data flows, and AI-enabled workflows that reduce manual effort and improve execution quality
Build scalable operating processes, prioritization frameworks, documentation, and reporting that improve team efficiency and visibility
Use data to evaluate campaign performance, measure operational improvements, and prioritize future investments
Drive experimentation around new campaign strategies, operational workflows, and automation capabilities to continuously improve execution
2–5+ years of experience in product management, marketing operations, program management, consulting, or another highly cross-functional operational role
Demonstrated ability to own complex projects involving multiple stakeholders and competing priorities
Strong operational instincts with exceptional attention to detail and the ability to execute under tight deadlines
Experience working with marketing campaigns, CRM, lifecycle marketing, marketing automation, or customer engagement platforms
Ability to think like a product manager by identifying process gaps, defining requirements, and partnering with Engineering to build scalable solutions
Strong analytical skills with experience using data to prioritize work, measure outcomes, and inform decisions
Excellent written and verbal communication skills with the ability to create clarity in ambiguous environments
Comfortable working across technical and non-technical teams and influencing without direct authority
Passion for building systems that scale and continuously improve over time

Nice-to-haves

Familiarity with SQL, dashboards, or semantic analytics tools
Experience building internal tools, workflow automation, intake systems, prioritization frameworks, or QA processes
Exposure to APIs, event-driven systems, recommendation engines, or AI-enabled workflow automation
Experience in ecommerce, marketplaces, ticketing, travel, gaming, or live entertainment

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aisqlswift

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

401(K)

Paid Time Off

Parental Leave