Job description

Key Responsibilities • Customer & Account Management- Manage customer relationships, expectations, and escalations. • Lead customer meetings, reporting, and service reviews. • Operational Excellence- Oversee daily operations, service performance, and continuous improvement. • Identify and implement cost-saving opportunities. • Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners. • Ensure effective training and cross-training. • Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance. • Partner on carrier strategy, rates, and solutions. • Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections. • Support growth, service expansion, and strategic initiatives. Work Environment • Primarily office-based/computer-based work environment. • Frequent interaction with internal teams, customers, carriers, vendors, and other external partners. • Requires the ability to manage multiple priorities in a fast-paced transportation and customer-service environment. • Occasional travel required, up to 10%. • Work may require flexibility to address customer or operational needs outside of standard business hours. Education • Bachelor's degree from a four-year college or university preferred. • Equivalent combination of education and relevant experience may be considered. Experience • Minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience. • Minimum of 5 years of experience in customer service, transportation, logistics, or a related field. • Transportation Management Systems (TMS) required. • Transportation optimization tools preferred. • Experience leading, developing, and coaching teams. • Experience managing customer relationships and resolving escalated customer concerns. • Experience with account-level financial management and P&L responsibilities. • Sales or business development experience preferred. • Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel. • Strong understanding of transportation operations, carrier management, customer service, and transportation planning. • Ability to formulate, document, implement, and improve operational processes. Personality Traits • Customer-focused and relationship-oriented. • Strategic thinker with strong business judgment. • Results-driven and quality-focused. • Strong leader who can coach, develop, and hold team members accountable. • Excellent communicator with strong interpersonal skills. • Highly organized with strong planning and prioritization abilities. • Analytical and effective problem solver. • Adaptable and comfortable managing multiple priorities in a fast-paced environment. • Collaborative and able to work effectively with internal and external stakeholders. • Proactive, resourceful, and committed to continuous improvement. • Demonstrates sound financial and operational judgment. Benefits/Perks • Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. • Medical, Dental, Vision, Life Insurance, Disability • Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

Customer & Account Management- Manage customer relationships, expectations, and escalations.
Lead customer meetings, reporting, and service reviews.
Operational Excellence- Oversee daily operations, service performance, and continuous improvement.
Identify and implement cost-saving opportunities.
Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.
Ensure effective training and cross-training.
Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.
Partner on carrier strategy, rates, and solutions.
Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.
Support growth, service expansion, and strategic initiatives.
Work Environment
Primarily office-based/computer-based work environment.
Frequent interaction with internal teams, customers, carriers, vendors, and other external partners.
Requires the ability to manage multiple priorities in a fast-paced transportation and customer-service environment.
Occasional travel required, up to 10%.
Work may require flexibility to address customer or operational needs outside of standard business hours.
Equivalent combination of education and relevant experience may be considered.
Minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience.
Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
Transportation Management Systems (TMS) required.
Experience leading, developing, and coaching teams.

Nice-to-haves

Bachelor's degree from a four-year college or university preferred.
Transportation optimization tools preferred.
Sales or business development experience preferred.

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Benefits

Benefits detected in the listing.

Dental

Vision

Pto