Job description

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2026! Belay Technologies is seeking a Mid-Level System Administrator to join our intel team. The SA2 will p rovide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. The Level 2 SA shall possess the following capabilities: • Provide support for implementation, troubleshooting and maintenance of IT systems • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems • Manage the daily activities of configuration and operation of IT systems • Provide assistance to users in accessing and using IT systems • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. • Provide support for the escalation and communication of status to agency management and internal customers • Optimize system operations and resource utilization, and perform system capacity analysis and planning • Provide in-depth experience in trouble-shooting IT systems • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets • Provide support for the dispatch system and hardware problems and remains involved in the resolution process • Configure and manage UNIX and Windows (or ot6her applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operation systems enhancements to improve reliability and performance Candidates should have the following qualifications:  • TS/SCI Clearance with polygraph • Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in technical discipline from an accredited college or university is required • Five (5) years of additional SA experience may be substituted for a bachelor's degree Perks and Benefits: • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program • 10% matching in 401(k) contributions vested on day one • $5,000 annual training/tuition • Student Loan Repayment Program • 100% company-funded HSA • Rich medical coverage (100% coinsurance) • Dental coverage including orthodontia • Up to $420,000 in life insurance, premiums 100% company funded • Amazon Prime, gym reimbursement, monthly lunches, games and prizes • Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $147,000.00 to $189,000.00 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Requirements

Must-haves

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2026!
The Level 2 SA shall possess the following capabilities: • Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Candidates should have the following qualifications:  • TS/SCI Clearance with polygraph
Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree
Perks and Benefits: • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
$5,000 annual training/tuition
Student Loan Repayment Program
100% company-funded HSA
Amazon Prime, gym reimbursement, monthly lunches, games and prizes

Nice-to-haves

Pet adoption program, generous referral bonus program, fun events, and more!

Application prep

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Benefits

Benefits detected in the listing.

Dental

401(K)