Customer Success Manager at Cambium Learning Group

Job description

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven’t been able to find a position that fits, we’d still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests! Job Overview: Our Customer Success team continues to grow across Lexia Learning! Our Customer Success Managers are responsible for overseeing the delivery of a range of educator professional learning and implementation support services within an assigned geographic area. Location: These positions are state or region specific, so please express your interest here if you do not see opportunities immediately available in your territory. These positions are remote opportunities, however will require onsite visits as requested through our customers. Must be willing to travel up to 30% in-state and some out of state travel as needed. Job Responsibilities: Coordinate, deliver, and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion Develop comprehensive, customized implementation plans in consultation with various identified stakeholders As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices, and complementary programs in use at the school Analyze usage data and district account data to determine implementation status and identify customer needs Proactively communicate implementation gaps to customer Problem solve and offer solutions to address identified implementation gaps Understand all facets of our programs and services – technical and operational, as well as internal systems and processes What we are often looking for: Direct client experience in support of large district accounts including professional learning, customer services and implementation partnerships Elementary or secondary teaching and/or administrative experience, preferably with a background in literacy Experience in the development and delivery of professional learning for K-12 educators and administrators Experience with data-driven instruction and blended learning models Experience inspiring others to action (leadership, fundraising, public service) Highly adept with technology, and quick to learn new technologies and apply solutions An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Requirements

Must-haves

These positions are state or region specific, so please express your interest here if you do not see opportunities immediately available in your territory.
These positions are remote opportunities, however will require onsite visits as requested through our customers. Must be willing to travel up to 30% in-state and some out of state travel as needed.
Coordinate, deliver, and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion
Develop comprehensive, customized implementation plans in consultation with various identified stakeholders
As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices, and complementary programs in use at the school
Analyze usage data and district account data to determine implementation status and identify customer needs
Proactively communicate implementation gaps to customer
Problem solve and offer solutions to address identified implementation gaps
Understand all facets of our programs and services – technical and operational, as well as internal systems and processes
Direct client experience in support of large district accounts including professional learning, customer services and implementation partnerships
Elementary or secondary teaching and/or administrative experience, preferably with a background in literacy
Experience in the development and delivery of professional learning for K-12 educators and administrators
Experience with data-driven instruction and blended learning models
Experience inspiring others to action (leadership, fundraising, public service)
Highly adept with technology, and quick to learn new technologies and apply solutions
An Equal Opportunity Employer

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long