Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary This role is responsible for leading the engagement of at least one client or significant project. The Client Manager owns the client relationship, contract management, and ensures Gainwell operations deliver services in alignment with contractual commitments. This position also drives revenue growth by supporting upsell opportunities and expanding services while maintaining high levels of client satisfaction. Your role in our mission • Manage client contracts, relationships, and operational performance to ensure contractual obligations are met. • Collaborate closely with internal teams to ensure accuracy and timeliness for all client deliverables • Prepare, monitor, and report on budget and revenue expectations for assigned client engagements. • Partner with clients to develop project approaches, implementation plans, and long-term growth strategies. • Oversee project development and implementation, ensuring timely and successful delivery. • Serve as the primary point of contact, maintaining regular communication with clients to ensure satisfaction. • Identify and pursue new revenue opportunities, including expansion of services within existing accounts. • Support sales activities, including proposal development and successful closing of new business opportunities. • Monitor legislative, regulatory, and competitive landscapes to identify risks and growth opportunities. What we're looking for • Strong client relationship management experience, including large or complex client engagements. • Ability to follow data-driven analysis and communicate impacts in client-friendly terms • Demonstrated ability to manage budgets, revenue targets, and contract performance. • Excellent written and verbal communication skills with a strong customer service mindset. • Proven ability to manage projects, prioritize work, and meet deadlines in a fast-paced environment. • Proficiency with Microsoft Excel, Word, and PowerPoint; exposure to Tableau preferred. What you should expect in this role • Remote • Opportunity to travel up to 20% Applications for this position will be accepted until 11/2/2026. #LI-LM1 #LI-REMOTE The pay range for this position is $82,700.00 - $118,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Requirements

Must-haves

Your role in our mission
Manage client contracts, relationships, and operational performance to ensure contractual obligations are met.
Collaborate closely with internal teams to ensure accuracy and timeliness for all client deliverables
Prepare, monitor, and report on budget and revenue expectations for assigned client engagements.
Partner with clients to develop project approaches, implementation plans, and long-term growth strategies.
Oversee project development and implementation, ensuring timely and successful delivery.
Serve as the primary point of contact, maintaining regular communication with clients to ensure satisfaction.
Identify and pursue new revenue opportunities, including expansion of services within existing accounts.
Support sales activities, including proposal development and successful closing of new business opportunities.
Monitor legislative, regulatory, and competitive landscapes to identify risks and growth opportunities.
Strong client relationship management experience, including large or complex client engagements.
Ability to follow data-driven analysis and communicate impacts in client-friendly terms
Demonstrated ability to manage budgets, revenue targets, and contract performance.
Excellent written and verbal communication skills with a strong customer service mindset.
Proven ability to manage projects, prioritize work, and meet deadlines in a fast-paced environment.
What you should expect in this role
Opportunity to travel up to 20%
Applications for this position will be accepted until 11/2/2026.

Nice-to-haves

Proficiency with Microsoft Excel, Word, and PowerPoint; exposure to Tableau preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

401(K)