Job description

Who we are: At Luminys Systems Corporation, we combined exceptional customer service with cutting-edge technology to furnish our clients with superior solutions and services. Our all-encompassing offerings feature a broad array of components, such as security systems and video management software and beyond. This dual commitment to ongoing innovation in technology along with unwavering partner support ensures we provide top-notch quality, dependability, and stability for both our direct customers and our network of resellers. What you will be doing: The Inside Sales Account Manager is responsible for supporting Regional Sales Managers (RSMs) and managing day-to-day relationships with dealers, distributors, resellers, and channel partners. This role serves as a key link between the field sales team, distribution network, customers, and internal departments to ensure opportunities are followed up on, orders are processed accurately, and customers receive responsive and effective support. What your primary responsibilities will be: • Provide daily inside sales support to Regional Sales Managers and their assigned territories. • Serve as a primary point of contact for dealers, distributors, resellers, and channel partners for sales and account-related needs. • Support RSMs with customer follow-up, opportunity management, quotations, pricing requests, and sales administration. • Respond promptly to customer and dealer inquiries regarding products, pricing, availability, orders, and delivery status. • Prepare and process sales quotations, purchase orders, sales orders, and related documentation. • Coordinate with distributors and dealers to support orders. • Monitor open orders, backorders, inventory availability, and expected delivery dates. • Follow up on leads, quotes, opportunities, and customer requests to help drive sales growth. • Maintain accurate customer, dealer, distributor, and opportunity information within the CRM. • Track sales activity, open opportunities, quotations, and account activity. • Generate sales reports, account summaries, pipeline reports, and other sales analysis as needed. • Assist RSMs in preparing for customer meetings, business reviews, sales calls, and account planning. • Support distributor and dealer promotions, pricing programs, rebates, special pricing, and other channel initiatives. • Help identify opportunities to expand sales within existing dealer and distributor accounts. • Assist in resolving customer complaints, order discrepancies, shipping issues, and other account concerns. • Communicate product availability, lead times, pricing changes, and other important information to customers and the sales team. • Maintain a high level of product and industry knowledge to effectively support customers and RSMs. • Perform other duties and special projects as assigned. What you will need: • Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred. • 2+ years of experience in inside sales, account management, sales support, customer service, or sales operations. • Experience supporting outside/territory sales teams preferred along with working with distributors, dealers, resellers, or channel partners. • Experience in surveillance systems, security equipment, electronics, networking, SaaS, or related technology industries preferred. • Strong customer service and relationship management skills. • Excellent verbal and written communication skills. • Strong attention to detail and follow-through. • Ability to work independently while collaborating effectively with RSMs and cross-functional teams. • Comfortable working with CRM, ERP, Microsoft Office, Excel, and other sales systems. • Strong problem-solving and analytical skills. • Ability to understand pricing, inventory, sales orders, and distributor/dealer programs. • Positive, proactive, and team-oriented attitude. • Ability to work in a fast-paced, growing technology environment. Physical Demands: • Must be able to remain in a stationary position 50% of the time if needed. • May be required to stand for long periods of time. • Constantly operates a computer and possibly other work-related machinery. • Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine including repetitive motions. • Constantly receiving detailed information through oral communication. • Constant talking, expressing, or exchanging ideas by means of verbal communication. • Constant clarity of vision at near and/or far distances. • May be exposed to outdoor weather conditions and noise levels. • May be required to travel up to 50% of the time dependent on the role. Why do you want to work for us? We are proud of what we do and who we are. At Luminys, you will be surrounded by a team that is dedicated, bright, and enthusiastic about both technology and security solutions. We are always trying to find new ways to improve our methodology, our operations, and raising the bar in our industry. We are a culture built on taking care of each other, our customers, and above all else – offering a solution that works for all. In addition, we offer the below benefits: • We offer full benefits (medical, dental, vision, life insurance) to make sure you take care of yourself and your family. • A retirement contribution plan to make sure your future is taken care of. • Parental leave when you have a new baby because let’s be honest, we all need some extra sleep and cuddle time with a newborn. • Paid Time Off to spend a day at Disneyland, sip cocktails by the beach, or maybe even just veg out in front of the TV. • Paid Holidays because we believe in celebrating the important milestones in our country (plus some added time off to hang with loved ones or rest). • An overly excited (but well-intentioned) HR Manager who will welcome you to the team with open arms.

Requirements

Must-haves

Provide daily inside sales support to Regional Sales Managers and their assigned territories.
Serve as a primary point of contact for dealers, distributors, resellers, and channel partners for sales and account-related needs.
Support RSMs with customer follow-up, opportunity management, quotations, pricing requests, and sales administration.
Respond promptly to customer and dealer inquiries regarding products, pricing, availability, orders, and delivery status.
Prepare and process sales quotations, purchase orders, sales orders, and related documentation.
Coordinate with distributors and dealers to support orders.
Monitor open orders, backorders, inventory availability, and expected delivery dates.
Follow up on leads, quotes, opportunities, and customer requests to help drive sales growth.
Maintain accurate customer, dealer, distributor, and opportunity information within the CRM.
Track sales activity, open opportunities, quotations, and account activity.
Generate sales reports, account summaries, pipeline reports, and other sales analysis as needed.
Assist RSMs in preparing for customer meetings, business reviews, sales calls, and account planning.
Support distributor and dealer promotions, pricing programs, rebates, special pricing, and other channel initiatives.
Help identify opportunities to expand sales within existing dealer and distributor accounts.
Assist in resolving customer complaints, order discrepancies, shipping issues, and other account concerns.
Communicate product availability, lead times, pricing changes, and other important information to customers and the sales team.
Maintain a high level of product and industry knowledge to effectively support customers and RSMs.
Perform other duties and special projects as assigned.
2+ years of experience in inside sales, account management, sales support, customer service, or sales operations.
Strong customer service and relationship management skills.
Excellent verbal and written communication skills.

Nice-to-haves

Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred.
Experience supporting outside/territory sales teams preferred along with working with distributors, dealers, resellers, or channel partners.
Experience in surveillance systems, security equipment, electronics, networking, SaaS, or related technology industries preferred.

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Keywords to mirror

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Platform: betterteam
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave