Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! The Partner Program Operations Analyst drives the day-to-day execution and continuous improvement of a global partner program supporting North America, EMEA, and LATAM. As the operational lead for the Partner Operations team, you will oversee partner support activities, manage escalations, improve processes, and ensure consistent program execution across regions. This role combines operational leadership, project management, problem-solving, and process improvement while providing coaching and guidance to team members. You ll have the opportunity to improve the partner experience, lead meaningful initiatives, turn data into actionable insights, and help shape best practices that support the program s continued growth and success. What You Will Do   Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved. Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience. Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance. Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance. Own and maintain process documentation , work instructions, training materials, and operational best practices, including version control and ongoing enhancements. Analyze program performance , operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making. Lead or support projects , process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.   What You Will Bring   Education : Bachelor s degree required or relevant equivalent experience in lieu of degree. Experience : 5-7 years experience in program operations, business operations, partner programs, sales operations, or a related field, including supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization; experience with Salesforce or similar CRM platforms preferred. Skills : Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills; ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail. Proficiency in Microsoft Office Suite required.   What We Can Offer You   Competitive Pay & Benefits : Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.  Work-Life Balance : Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager s discretion). Generous Time Off : Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.  Retirement & Growth : 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.  Parental Leave : Because we care about your family and your future.  Compensation : The expected annual base salary range for this role is $70,000 - $100,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.     Making the connections that matter. Join us and apply online to be part of the Panduit team . We believe great ideas thrive when every voice is welcomed, valued, and empowered. As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process. Work Shift Day (United States of America)

Requirements

Must-haves

Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
Own and maintain process documentation , work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
Analyze program performance , operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
Lead or support projects , process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.
What You Will Bring
Education : Bachelor s degree required or relevant equivalent experience in lieu of degree.
What We Can Offer You
Competitive Pay & Benefits : Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
Work-Life Balance : Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager s discretion).
Generous Time Off : Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
Work Shift Day (United States of America)

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

401(K)

Parental Leave