Job description

Amazon Compliance Safety Services is looking for a Product Manager - Tech to own the customer remediation experience across Amazon's global marketplaces. You will define how Amazon communicates with and protects customers when products are recalled or flagged for safety concerns, ensuring customers can discover, understand, and act on safety information across every Amazon surface and purchase channel. This role owns a portfolio of 20+ features across customer notification channels, verification workflows, and a centralized remediation platform, with direct impact on an SPS-level goal to improve worldwide customer remediation effectiveness. You will work with engineering, science, operations, legal, and UX teams to ship capabilities that protect customers at scale. Key job responsibilities -Own the product roadmap for customer remediation, including recall notification delivery, customer engagement surfaces, verification of destruction workflows, and the centralized remediation hub -Define and drive the product strategy for expanding customer remediation coverage to new channels (in-app, messaging platforms, voice), new purchase categories, and new geographies -Partner with applied science teams on ML-powered verification pipelines, including image classification, fraud detection, and model quality evaluation -Write requirements, define success metrics, and make prioritization tradeoffs across a 250+ engineering-week portfolio -Represent the customer remediation charter in leadership reviews, providing data-backed recommendations on scope, sequencing, and resource allocation -Collaborate with legal, regulatory, and operations teams to ensure remediation capabilities meet evolving safety mandates across global jurisdictions A day in the life You will spend your day balancing strategic planning with hands-on product delivery. In a given week, you might review ML model accuracy metrics for image verification, define requirements for a new notification channel, align with operations on recall case workflows, and present roadmap tradeoffs to leadership. Your customers are both the Amazon shoppers who need clear, timely information about product safety and the internal teams who execute remediation at scale. You will own decisions end to end, from defining what gets built to measuring whether it worked. About the team Amazon Compliance Safety Services protects customers and sellers by ensuring products sold on Amazon meet safety and compliance requirements worldwide. The Customer Remediation team within CoSS is responsible for how Amazon reaches customers affected by product recalls and safety alerts, how customers verify compliance actions, and how internal teams execute remediation workflows. The team ships customer-facing experiences across the Amazon app, email, push notifications, and emerging channels, backed by ML-powered verification systems. - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Requirements

Must-haves

Key job responsibilities
-Own the product roadmap for customer remediation, including recall notification delivery, customer engagement surfaces, verification of destruction workflows, and the centralized remediation hub
-Define and drive the product strategy for expanding customer remediation coverage to new channels (in-app, messaging platforms, voice), new purchase categories, and new geographies
-Partner with applied science teams on ML-powered verification pipelines, including image classification, fraud detection, and model quality evaluation
-Write requirements, define success metrics, and make prioritization tradeoffs across a 250+ engineering-week portfolio
-Represent the customer remediation charter in leadership reviews, providing data-backed recommendations on scope, sequencing, and resource allocation
-Collaborate with legal, regulatory, and operations teams to ensure remediation capabilities meet evolving safety mandates across global jurisdictions
A day in the life
About the team
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave