Job description

Overall Job Summary This is a dynamic, hands-on role perfect for those who thrive in fast-paced environments and want to grow in a leadership capacity while working directly with animals and the public. This position will report into the VIP Petcare team. Essential Duties and Responsibilities (Min 5%) o Oversee non-medical aspects of mobile clinic operations, ensuring a safe, efficient, and organized clinic experience. o Accurately document pet health information, services provided, and behavioral notes in our clinic systems. o Support the pet parent journey—review discharge instructions, handle payments, and label and dispense medications. o Safely restrain pets during routine wellness services such as vaccinations, microchipping, and nail trims. o Share responsibility for driving the mobile clinic van, including setup and breakdown at each location. o Keep the clinic clean and compliant by disinfecting surfaces and equipment after each patient. o Serve as a mentor and leader to Veterinary Clinic Assistants by providing guidance, coaching, and performance feedback. o Educate pet parents on the benefits of preventive care and recommend services and products based on their pets’ needs. o Track and manage inventory levels, vaccine expiration dates, and restocking of products and supplies. o Ensure adherence to safety protocols and represent PetIQ’s mission and values with professionalism. o Actively participate in scheduled leadership check-ins to support ongoing training and development. o Help achieve performance goals related to clinic productivity, product recommendations, and customer satisfaction. o Oversee clinic flow and team coordination in the field. o Provide real-time support and mentorship to team members. o Participate directly in clinic setup, pet handling, and customer interactions. o Maintain consistent standards of cleanliness, safety, and professionalism. Required Qualifications Experience: Previous leadership or supervisory experience, ideally in veterinary, retail, or mobile service environments. Customer service or sales experience, especially in fast-paced settings Education: High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered. Professional Certifications: Valid Driver’s License is required Preferred knowledge, skills or abilities o Valid driver’s license and willingness to drive a company vehicle to and from clinic locations. o Strong communication skills, a professional demeanor, and a dependable attitude. o Familiarity with tablets, iPads, and digital tools (e.g., Bluetooth devices, inventory systems). o Ability to train and motivate others while staying organized and adaptable. Confidence in engaging with pet parents and recommending services based on pet lifestyle and health needs. Working Conditions • Exposure to cats and dogs of all sizes, breeds, and temperaments. • Ability to work weekends, varied weekdays & times • Must be able to work for prolonged periods of time in the field, including 12–14-hour days Physical Requirements • Sitting • Standing (not walking) • Walking • Kneeling/Stooping/Bending • Ability to drive or operate a vehicle for business needs. • Ability to occasionally lift or reach overhead Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for. #VIPPetcare

Requirements

Must-haves

Overall Job Summary
Essential Duties and Responsibilities (Min 5%)
o Oversee non-medical aspects of mobile clinic operations, ensuring a safe, efficient, and organized clinic experience.
o Accurately document pet health information, services provided, and behavioral notes in our clinic systems.
o Support the pet parent journey—review discharge instructions, handle payments, and label and dispense medications.
o Safely restrain pets during routine wellness services such as vaccinations, microchipping, and nail trims.
o Share responsibility for driving the mobile clinic van, including setup and breakdown at each location.
o Keep the clinic clean and compliant by disinfecting surfaces and equipment after each patient.
o Serve as a mentor and leader to Veterinary Clinic Assistants by providing guidance, coaching, and performance feedback.
o Educate pet parents on the benefits of preventive care and recommend services and products based on their pets’ needs.
o Track and manage inventory levels, vaccine expiration dates, and restocking of products and supplies.
o Ensure adherence to safety protocols and represent PetIQ’s mission and values with professionalism.
o Actively participate in scheduled leadership check-ins to support ongoing training and development.
o Help achieve performance goals related to clinic productivity, product recommendations, and customer satisfaction.
o Oversee clinic flow and team coordination in the field.
o Provide real-time support and mentorship to team members.
o Participate directly in clinic setup, pet handling, and customer interactions.
o Maintain consistent standards of cleanliness, safety, and professionalism.
Experience: Previous leadership or supervisory experience, ideally in veterinary, retail, or mobile service environments. Customer service or sales experience, especially in fast-paced settings
Education: High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered.
Professional Certifications: Valid Driver’s License is required
o Valid driver’s license and willingness to drive a company vehicle to and from clinic locations.
o Strong communication skills, a professional demeanor, and a dependable attitude.

Nice-to-haves

Preferred knowledge, skills or abilities

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: career-feeds
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Parental Leave

Wellness