Job description

Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Key Responsibilities • The analyst will support functional areas day-to-day operations: ○ Customer Returns (RMA) ○ RMA Credits ○ RMA PRN Resolution ○ Failure Analysis / Quality Feedback Systems (QFS) ○ Warranty Repairs ○ Factory Drop Ship Billing • Support root cause investigations and process improvement initiatives by leveraging data and business insights. • Collaborate with cross-functional teams to resolve operational issues and improve service delivery. • Communicate analytical findings in a clear, concise, and actionable manner to stakeholders. • Document business processes, procedures, requirements, and training materials to support standardization and knowledge management. The successful candidate will demonstrate a service management mindset by: • Curiosity and a continuous improvement mindset. • Strong ownership and accountability for assigned work. • Data-driven decision-making skills. • Effective collaboration and communication. • Ability to learn new processes and systems quickly. • Strong documentation and organizational discipline. What We Offer: Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community. Generous Paid Time Off 401K and Pension Plan Paid Holidays Family Support (Paid Leave, Surrogacy, Adoption) Medical, Dental, Vision, and Life Insurance Long-term and Short-term Disability Insurance Health Savings Account / Flexible Spending Account Education Assistance Employee Development Resources Employee Wellness, Leadership Development and Mentorship Programs Benefits listed above may vary depending on the nature of your employment with Avnet. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

Requirements

Must-haves

The analyst will support functional areas day-to-day operations:
Customer Returns (RMA)
RMA PRN Resolution
Failure Analysis / Quality Feedback Systems (QFS)
Warranty Repairs
Factory Drop Ship Billing
Support root cause investigations and process improvement initiatives by leveraging data and business insights.
Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
Communicate analytical findings in a clear, concise, and actionable manner to stakeholders.
Document business processes, procedures, requirements, and training materials to support standardization and knowledge management.
The successful candidate will demonstrate a service management mindset by:
Curiosity and a continuous improvement mindset.
Strong ownership and accountability for assigned work.
Data-driven decision-making skills.
Effective collaboration and communication.
Ability to learn new processes and systems quickly.
Strong documentation and organizational discipline.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Wellness