Manager, Technical Program Management (Cyber Security) at ClassPass

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. The Role You'll Play The Technical Program Management team is the connective tissue that turns Playlist's cyber security and IT strategy into coordinated, predictable delivery, driving the cross-functional programs that reduce risk and move the organization forward. The ideal TPM team members are experienced program leaders with strong technical acumen and a working fluency in cyber security principles, risk and vulnerability management, who are passionate about bringing structure to ambiguity, aligning stakeholders across Engineering, Security, and the business, and executing complex, high-impact initiatives that deliver measurable, business-aligned outcomes across our vertical SaaS ecosystem Lead and grow a team of Security and IT technical program managers, owning hiring, coaching, performance management, and career development Own the Cyber Security and IT program management portfolio, setting how programs are scoped, prioritized, sequenced, and delivered across the org Set the operating rhythm for the team across intake, prioritization, resourcing, and reporting, balancing competing programs against multi-quarter outcomes and risk reduction targets Partner with Security and IT leadership to translate strategy into a prioritized program roadmap and a resourcing model that holds up under trade-offs Represent portfolio status, risks, and trade-offs to executive stakeholders, and make the calls needed to keep delivery predictable Build, standardize, and continuously improve the team’s playbooks, templates, and measurement systems so delivery quality does not depend on any one person Surface and resolve enterprise-wide delivery risks, dependencies, and blockers across Security, IT, and Engineering Maintain deep, evolving security domain fluency and apply it to guide the team, challenge trade-offs, and operate as a trusted technical liaison across Engineering, Security, and business stakeholders Navigate ambiguity with a bias for action, stay creative and resourceful in problem solving, and ask questions early and often when working in new or unfamiliar systems or topics The Experience You’ll Bring 6-8+ years in program management, client services, management consulting, or a similar role at a technology company, including 2+ years directly managing people. Prior experience running Cyber Security or IT programs required Track record of building, leading, and developing high-performing program or delivery teams Deep expertise in program management best practices and tools, from initiation through planning, execution, monitoring, and closure, applied at portfolio scale Strong technical aptitude with an ability to understand technical architectures and speak to system design, reliability and scalability challenges, and design trade-offs Exceptional written and verbal communication skills, with experience interpreting and communicating technical requirements to technical and non-technical stakeholders, including executives Strong understanding of information security frameworks (e.g., NIST, PCI-DSS, HITRUST, etc.) and the ability to communicate them to non-technical stakeholders is highly desirable Sets direction, makes trade-offs explicit, and holds a team accountable to outcomes and risk reduction targets It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $131,000 to $175,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Requirements

Must-haves

Lead and grow a team of Security and IT technical program managers, owning hiring, coaching, performance management, and career development
Own the Cyber Security and IT program management portfolio, setting how programs are scoped, prioritized, sequenced, and delivered across the org
Set the operating rhythm for the team across intake, prioritization, resourcing, and reporting, balancing competing programs against multi-quarter outcomes and risk reduction targets
Partner with Security and IT leadership to translate strategy into a prioritized program roadmap and a resourcing model that holds up under trade-offs
Represent portfolio status, risks, and trade-offs to executive stakeholders, and make the calls needed to keep delivery predictable
Build, standardize, and continuously improve the team’s playbooks, templates, and measurement systems so delivery quality does not depend on any one person
Surface and resolve enterprise-wide delivery risks, dependencies, and blockers across Security, IT, and Engineering
Maintain deep, evolving security domain fluency and apply it to guide the team, challenge trade-offs, and operate as a trusted technical liaison across Engineering, Security, and business stakeholders
Navigate ambiguity with a bias for action, stay creative and resourceful in problem solving, and ask questions early and often when working in new or unfamiliar systems or topics
The Experience You’ll Bring
Track record of building, leading, and developing high-performing program or delivery teams
Deep expertise in program management best practices and tools, from initiation through planning, execution, monitoring, and closure, applied at portfolio scale
Strong technical aptitude with an ability to understand technical architectures and speak to system design, reliability and scalability challenges, and design trade-offs
Exceptional written and verbal communication skills, with experience interpreting and communicating technical requirements to technical and non-technical stakeholders, including executives
Strong understanding of information security frameworks (e.g., NIST, PCI-DSS, HITRUST, etc.) and the ability to communicate them to non-technical stakeholders is highly desirable
Sets direction, makes trade-offs explicit, and holds a team accountable to outcomes and risk reduction targets
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Wellness