Job description

Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor is seeking a Help Desk Support Technician to support our federal client in Lorton, VA. Responsibilities : Monitor a common inbox for incoming user requests for assistance Setup various data collection and delivery jobs in our jobs management framework based on user requests. Setup collection functions on user end systems. Create and manage user accounts and user access. Research user technical and policy questions as needed. Respond to various technical and policy questions submitted by users. Troubleshoot and resolve data collection and delivery issues based on alerts or user assistance requests. Perform certain critical functions as an after-hours duty person on a rotation Requirements: U.S. CITIZENSHIP IS REQUIRED Ability to pass a pre-employment background check Ability to pass agency background investigation Bachelor's degree in computer science, computer engineering, electrical engineering, or similar discipline. Four (4) years of related experience may be substituted for education. A minimum of four (4 ) years of design and management of progressively more complex telecommunication and local and wide area networks (LANs/WANs) using similar software and hardware as described above. Preferred Qualifications: Strong customer service skills An understanding of an IT environment Ability to utilize custom software in support of the customer Position located in Lorton, VA and is ON-SITE FULL TIME - FIVE DAYS A WEEK Salary: 95 - 100K Apply at: [application link] VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Requirements

Must-haves

Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor is seeking a Help Desk Support Technician to support our federal client in Lorton, VA.
Monitor a common inbox for incoming user requests for assistance
Setup various data collection and delivery jobs in our jobs management framework based on user requests.
Setup collection functions on user end systems.
Create and manage user accounts and user access.
Research user technical and policy questions as needed.
Respond to various technical and policy questions submitted by users.
Troubleshoot and resolve data collection and delivery issues based on alerts or user assistance requests.
Perform certain critical functions as an after-hours duty person on a rotation
Ability to pass a pre-employment background check
Ability to pass agency background investigation
Bachelor's degree in computer science, computer engineering, electrical engineering, or similar discipline. Four (4) years of related experience may be substituted for education.
A minimum of four (4 ) years of design and management of progressively more complex telecommunication and local and wide area networks (LANs/WANs) using similar software and hardware as described above.

Nice-to-haves

Strong customer service skills
An understanding of an IT environment
Ability to utilize custom software in support of the customer
Position located in Lorton, VA and is ON-SITE FULL TIME - FIVE DAYS A WEEK
Salary: 95 - 100K
VEVRAA Federal Contractor

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: taleo-tbe
Effort: medium