Lead ServiceNow Software Engineer
Publix· enterprise· Retail· Jun 18, 2026 · 4mo agoPosted 131 days ago
Lakeland, FL
Hybrid
Full-time
Lead
$130K–$203K est.
7+ years exp
Before you apply
Ghost Signal:
Open since June 18, 2026 — 131 days, and still accepting applications.
Job description
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states.
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.
Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs - build the future of technology at Publix.
Lead ServiceNow Software Engineer supporting Publix Technology’s ITSM business area. This role requires a hands-on technical leader who can independently drive ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from business requirements through design, architecture, development, code review, deployment, and production support while partnering with architects, analysts, product owners, QA, security teams, and business stakeholders.
Location: Hybrid (Lakeland, FL)
Work Model: Hybrid role based in Lakeland, FL.
Why Join Us? • Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.
• Empowered Culture: We value autonomy, creativity, and continuous learning - your ideas shape the future of technology in our organization.
Your impact: • Independently lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflows
• Translate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experience
• Provide hands-on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practices
• Mentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLC
• Act as a ServiceNow subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after-hours support for critical services
• Influence business and technology stakeholders through clear technical recommendations, executive-level communication, and collaborative decision-making
#LI-JB1
Required Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience.
• 7+ years of software engineering or enterprise application delivery experience
• 7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric.
• 7+ Year of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience.
• 5+ years leading ServiceNow teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews.
• Ability to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects.
• Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills.
Preferred Qualifications:
• 9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role.
• 5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL.
• ITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas.
• Experience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms.
• Experience designing API-driven, event-based, or integration-heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies.
• Experience with ATF, test-driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices.
• Experience extending or integrating SaaS, commercial, low-code, or no-code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse.
• Experience with enterprise service workflows, case management, contact center capabilities, AI-assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management.
Frequency of Pay: Monthly
Minimum Base Pay: 10,400
Maximum Base Pay: 15,600
Potential Annual Pay with Bonus: 135,200 - 202,800
Year End Bonus:
As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Benefits Information:
• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
Travel Frequency: 0%
Address: 321 S. Kentucky Ave
Zip Code: 33801-5004
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
***Relocation/Household Good Shipment Allowance will NOT be provided.***
Facility: Lak Publix Technology Hub 1 - B047
Compensation Type: Monthly Paid Monthly
Department: Publix Technology
Job Category: Information Technology/Systems
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Benefits
Benefits detected in the listing.
Dental
Vision
401(K)
Paid Time Off
Parental Leave