Job description

Schedule: Full Time Job Type: On-site Salary Type: Hourly Req #: 3516 About the Role This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. What the Candidate Will Do Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. Exceed customer on-time pick-up and delivery expectations Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs Utilize external websites and other tools of communication to set shipment appointments Update load status in the system, e.g. loaded pick-up, delivery, empty, etc. Work directly with Logistics Teams to assist with shipment issues or problem-solving Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed Additional Responsibilities Regarding Customer and Carrier Relationships Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty Correspond with customer and carrier regarding detention and other accessorial information Acquire solid understanding of customer business practices and workflow Basic Qualifications High school diploma or GED equivalent At least 1 year of customer service experience Basic proficiency with Google Workspace or Microsoft Office Suite Clear and professional oral and written communication skills, including email etiquette Preferred Qualifications College degree Knowledge of the freight industry At least 1 year of customer service experience within an office work environment Advanced proficiency with Google Workspace or Microsoft Office Suite Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com . Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice . EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Requirements

Must-haves

Schedule: Full Time
Job Type: On-site
Salary Type: Hourly
This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What the Candidate Will Do
Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
Additional Responsibilities Regarding Customer and Carrier Relationships
Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
Correspond with customer and carrier regarding detention and other accessorial information
Acquire solid understanding of customer business practices and workflow
High school diploma or GED equivalent
At least 1 year of customer service experience
Basic proficiency with Google Workspace or Microsoft Office Suite

Nice-to-haves

College degree
Knowledge of the freight industry
Advanced proficiency with Google Workspace or Microsoft Office Suite
Benefits & Compensation for U.S. Employees

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Parental Leave

Wellness