Job description

ABOUT FEATHERY Feathery is the AI operating system for financial institutions. With hundreds of clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation. Industry leaders like Tokio Marine, Sequoia Financial, and Cerity Partners run their client-facing workflows on Feathery, from onboarding and risk assessment to reconciling systems and generating proposals and reports. At the center of it all is Robin, our AI operations assistant. Robin scans client documents, configures and deploys workflows, assists users in their day-to-day work, takes notes during meetings, and supports a growing range of operational tasks across the client lifecycle. We're building a future where financial operations shift from paperwork, manual data entry, and disconnected systems to intelligent, automated workflows that let firms spend their time on clients instead of process. We're proud to be backed by world-class investors who share that vision, including Portage Ventures, Allstate Ventures, and Index Ventures, among others. We're driven by a shared commitment to excellence and velocity. Our values — Own the Problem, Grit Beats Gloss, Say It Straight — shape how we work and grow as a team. WHY WE’RE HIRING As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows. We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments. You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform. ABOUT THE ROLE This is a high-ownership role that blends: - Customer-facing technical solution design - Pre-sales and post-sales engagement across the customer lifecycle - Workflow architecture and problem solving - Cross-functional collaboration with product, engineering, and go-to-market teams As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success. WHAT YOU’LL DO CUSTOMER SOLUTIONS & IMPLEMENTATION - Own technical scoping, proof-of-concepts, and onboarding for key customers - Partner with customers to design and implement complex workflows on the Feathery platform - Guide customers through best practices for building scalable, maintainable solutions - Support deployments and ensure successful adoption across teams PRE-SALES & PRODUCT EXPERTISE - Work with sales during the evaluation process to demonstrate technical capabilities - Translate customer requirements into tailored product solutions - Build demos and prototypes that showcase Feathery’s flexibility and power - Serve as a trusted technical advisor to prospects and customers PRODUCT FEEDBACK & ENABLEMENT - Act as the voice of the customer, surfacing insights and feature requests to product and engineering - Create technical content such as example applications, documentation, and guides - Help customers and internal teams better understand platform capabilities - Contribute to improving onboarding and implementation workflows TEAM & FUNCTION BUILDING - Help define best practices for solutions engineering at Feathery - Contribute to hiring and mentoring future team members - Improve internal processes, tooling, and playbooks as the team scales ABOUT YOU - Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar) - Strong problem-solving skills, especially in data-heavy or workflow-based systems - Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations - Basic familiarity with Python (able to build/debug API's) - Excellent communication skills and ability to work across technical and non-technical stakeholders - Proactive, resourceful, and comfortable operating in a fast-paced startup environment - Strong sense of ownership and desire to help customers succeed BONUS - Experience working with B2B SaaS platforms or workflow automation tools - Familiarity with low-code/no-code platforms - Experience supporting enterprise customers or complex implementations - Background in financial services (insurance, wealth management, lending) - Experience creating technical content (docs, demos, tutorials) WHAT WE OFFER - Competitive compensation and equity - Health, dental, and vision coverage - Unlimited PTO - Downtown Toronto office location - Stocked office pantry with snacks and ready-to-eat meals - A supportive, low-ego team that values ownership and growth - Company offsite to connect and recharge If you’re excited about helping companies streamline critical workflows — and want to play a key role in shaping the customer experience at a fast-growing startup — we’d love to hear from you. Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.

Requirements

Must-haves

As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows.
You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform.
Customer-facing technical solution design
Pre-sales and post-sales engagement across the customer lifecycle
Workflow architecture and problem solving
Cross-functional collaboration with product, engineering, and go-to-market teams
As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success.
Own technical scoping, proof-of-concepts, and onboarding for key customers
Partner with customers to design and implement complex workflows on the Feathery platform
Guide customers through best practices for building scalable, maintainable solutions
Support deployments and ensure successful adoption across teams
Work with sales during the evaluation process to demonstrate technical capabilities
Translate customer requirements into tailored product solutions
Build demos and prototypes that showcase Feathery’s flexibility and power
Serve as a trusted technical advisor to prospects and customers
Act as the voice of the customer, surfacing insights and feature requests to product and engineering
Create technical content such as example applications, documentation, and guides
Help customers and internal teams better understand platform capabilities
Contribute to improving onboarding and implementation workflows

Nice-to-haves

Experience working with B2B SaaS platforms or workflow automation tools
Familiarity with low-code/no-code platforms
Experience supporting enterprise customers or complex implementations
Background in financial services (insurance, wealth management, lending)
Experience creating technical content (docs, demos, tutorials)

Application prep

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Keywords to mirror

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Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Pto