Job description

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Provide data-supported recommendations to facilitate the execution of our Customer Relationship Management (CRM) strategy for global and regional product operations. Conduct quantitative and qualitative business requirements analysis and market research to identify CRM implementation opportunities that improve operational efficiency and effectiveness, including streamlining processes, and ensuring alignment among various internal teams. Gather and analyze A/B test results and user feedback to discuss product strategy, vision, and roadmap with product teams. Define and support the execution of go-to-market strategies for global product launches, including localization, communication strategy, and cross-functional coordination. Share training materials, user guides, and best practices with internal teams. Monitor and analyze performance metrics to assess the effectiveness of initiatives and make process improvement recommendations. Mentor junior-level team members. Qualifications Must have a Master's degree or foreign equivalent degree in Business Administration, Management, Marketing, Data Science, Analytics (any), or a related field, and 2 years of related work experience; OR a Bachelor’s degree or foreign equivalent degree in Business Administration, Management, Marketing, Data Science, Analytics (any), or a related field, and 5 years of post-bachelor's, progressive related work experience. Of the required experience, must have 2 years of experience in each of the following: Building technical solutions in a startup environment or for Customer Relationship Management (CRM) platforms; Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies; Designing and conducting user testing, surveys, and interviews and analyzing quantitative and qualitative data to generate actionable insight to influence product roadmaps; Executing go-to-market, product launch, and product marketing plan by creating product positioning and messaging, user-facing demos, presentations, and marketing content; Designing and managing end-to-end data pipelines to process and integrate large-scale datasets, transforming raw data into interactive dashboards and detailed analytical frameworks to optimize strategies and uncover market opportunities; and Defining and analyzing product KPIs, building automated dashboards in Excel, and generating actionable insights through product usage analytics, cohort analysis, or retention analysis to drive product growth. Travel Requirement: Domestic and international travel required up to 25%. Employer: TT Commerce & Global Services LLC Type: Full time, 40 hours/week Location: San Jose, CA Salary Range: $191443 - $208800 per year To Apply, click the apply button below. Contact lpresumesttc@tiktok.com if you have difficulty submitting resume through the website. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at tinyurl.com #IND-DNI

Requirements

Must-haves

Provide data-supported recommendations to facilitate the execution of our Customer Relationship Management (CRM) strategy for global and regional product operations.
Gather and analyze A/B test results and user feedback to discuss product strategy, vision, and roadmap with product teams.
Define and support the execution of go-to-market strategies for global product launches, including localization, communication strategy, and cross-functional coordination.
Share training materials, user guides, and best practices with internal teams.
Monitor and analyze performance metrics to assess the effectiveness of initiatives and make process improvement recommendations.
Mentor junior-level team members.
Of the required experience, must have 2 years of experience in each of the following:
Building technical solutions in a startup environment or for Customer Relationship Management (CRM) platforms;
Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies;
Designing and conducting user testing, surveys, and interviews and analyzing quantitative and qualitative data to generate actionable insight to influence product roadmaps;
Executing go-to-market, product launch, and product marketing plan by creating product positioning and messaging, user-facing demos, presentations, and marketing content;
Defining and analyzing product KPIs, building automated dashboards in Excel, and generating actionable insights through product usage analytics, cohort analysis, or retention analysis to drive product growth.
Travel Requirement: Domestic and international travel required up to 25%.
Employer: TT Commerce & Global Services LLC
Type: Full time, 40 hours/week
Location: San Jose, CA
To Apply, click the apply button below. Contact lpresumesttc@tiktok.com if you have difficulty submitting resume through the website.

Nice-to-haves

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Keywords to mirror

Platform: tiktok
Effort: medium

Benefits

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Vision