Job description

Commercial Lines Account Manager Job Summary Seeking experienced and motivated Commercial Lines Account Managers to join a growing insurance agency. Opportunities are available for professionals specializing in either Small Business or Mid-Market commercial accounts. These positions involve full-cycle account management, including quoting, renewals, policy servicing, and client relationship management. The ideal candidates will possess strong commercial insurance knowledge, excellent organizational skills, and a commitment to delivering exceptional customer service. This opportunity offers a collaborative work environment, professional development opportunities, and a hybrid work arrangement. Responsibilities • Provide A–Z account management and servicing for an assigned portfolio of Commercial Lines clients. • Manage Small Business or Mid-Market commercial insurance accounts based on experience and expertise. • Handle all aspects of account servicing, including quoting new business, processing renewals, endorsements, and policy changes. • Prepare and review insurance proposals, applications, and policy documentation. • Collaborate with producers to support client retention, account growth, and new business opportunities. • Identify cross-selling opportunities and recommend appropriate coverage solutions. • Ensure timely and accurate processing of policies, endorsements, and renewals. • Build and maintain strong relationships with clients, carrier partners, and internal teams. • Utilize AMS360 for account management, documentation, and workflow tracking. • Maintain accurate client records and ensure compliance with agency procedures and industry regulations. • Deliver exceptional customer service by responding promptly to client inquiries and resolving coverage-related concerns. Qualifications/Requirements • Experience: • Small Business Account Manager: 1–3 years of Commercial Lines insurance experience preferred. • Mid-Market Account Manager: 3–5+ years of Commercial Lines insurance experience preferred. • Experience managing commercial insurance accounts and handling full-cycle account servicing. • Small Business experience with generalist accounts, including contractors, construction, and real estate, is preferred. • Mid-Market experience with industries such as landscaping, agriculture, and general commercial businesses is preferred. • Licensing: • Holds an active P&C (Property and Casualty) insurance license. • Technical Skills: • Proficiency in AMS360 is highly desirable. • Strong understanding of commercial insurance coverages, policy forms, endorsements, and underwriting requirements. • Ability to manage multiple accounts and maintain accurate policy documentation. • Professional Skills: • Excellent communication and interpersonal skills. • Strong critical thinking, problem-solving, and decision-making abilities. • Exceptional organizational and time management skills. • Ability to prioritize responsibilities and meet deadlines in a fast-paced environment. • Proactive, detail-oriented, and committed to delivering exceptional client service. • Collaborative mindset with the ability to work effectively with producers, clients, and carrier representatives. Compensation Package • Salary Range: • Small Business Account Manager: $75,000 – $95,000 annually. • Mid-Market Account Manager: $85,000 – $110,000 annually. • Incentives: Performance-based bonuses and commission opportunities for new business and cross-selling. • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, and paid time off. • Professional Development: Continuing education, licensing support, and opportunities for career advancement. • Work Arrangement: Hybrid. Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. #LI-BH1

Requirements

Must-haves

Commercial Lines Account Manager
This opportunity offers a collaborative work environment, professional development opportunities, and a hybrid work arrangement.
Provide A–Z account management and servicing for an assigned portfolio of Commercial Lines clients.
Manage Small Business or Mid-Market commercial insurance accounts based on experience and expertise.
Handle all aspects of account servicing, including quoting new business, processing renewals, endorsements, and policy changes.
Prepare and review insurance proposals, applications, and policy documentation.
Collaborate with producers to support client retention, account growth, and new business opportunities.
Identify cross-selling opportunities and recommend appropriate coverage solutions.
Ensure timely and accurate processing of policies, endorsements, and renewals.
Build and maintain strong relationships with clients, carrier partners, and internal teams.
Utilize AMS360 for account management, documentation, and workflow tracking.
Maintain accurate client records and ensure compliance with agency procedures and industry regulations.
Deliver exceptional customer service by responding promptly to client inquiries and resolving coverage-related concerns.
Qualifications/Requirements
Experience managing commercial insurance accounts and handling full-cycle account servicing.
Holds an active P&C (Property and Casualty) insurance license.
Proficiency in AMS360 is highly desirable.
Strong understanding of commercial insurance coverages, policy forms, endorsements, and underwriting requirements.
Ability to manage multiple accounts and maintain accurate policy documentation.
Excellent communication and interpersonal skills.

Nice-to-haves

Small Business Account Manager: 1–3 years of Commercial Lines insurance experience preferred.
Mid-Market Account Manager: 3–5+ years of Commercial Lines insurance experience preferred.
Small Business experience with generalist accounts, including contractors, construction, and real estate, is preferred.
Mid-Market experience with industries such as landscaping, agriculture, and general commercial businesses is preferred.

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Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Professional Development