Strategic Partnership Manager - Health Initiatives at National Jewish Health

Job description

• Remote, CO • Health Initiatives • Full Time - Day Shift: Monday - Friday • Professional • Work Setting: 100% Remote • Req #: 20026 Apply Now Save Job Saved Summary National Jewish Health is seeking a dynamic Strategic Partnership Manager to support and strengthen partnerships across our portfolio of public health contracted clients. As a key member of the Health Initiatives team, this role serves as the primary relationship manager for assigned state and organizational partners, ensuring successful program implementation, contract continuity, and exceptional client support. This position plays a critical role in maintaining strong client relationships, managing contract renewals, and guiding ongoing program operations across multiple state accounts. Key responsibilities include: • Serving as the primary point of contact for assigned clients, building trusted relationships and ensuring a high level of client satisfaction and engagement. • Managing contract lifecycles, including renewals, amendments, and coordination with internal legal and finance teams.Supporting overall account management activities, including program oversight, performance monitoring, and coordination of deliverables. • Collaborating with internal teams to ensure successful program implementation, operational alignment, and timely response to client needs. • Identifying opportunities to enhance programs and expand services within existing partnerships. • Representing National Jewish Health in client meetings, presentations, and strategic discussions to support long-term. At National Jewish Health, a commitment to excellence in patient care, research, and education drives meaningful impact every day. As the leading respiratory hospital in the nation, the organization is dedicated to advancing the understanding and treatment of complex diseases through innovation, collaboration, and clinical expertise, partnerships and program success. Our team is passionate about building strong client partnerships, ensuring program excellence, and supporting impactful public health initiatives. Position Summary Responsible for client acquisition, engagement and management for Health Initiatives (HI). This position is responsible for cultivating and maintaining strong client relationships to support business retention and growth strategies. Oversees a portfolio of assigned clients, develops new business from existing clients and seeks new sales opportunities. Strategically engages clients to help identify and develop solutions to meet their needs and ensures client contract requirements are met. Essential Duties • Develops and executes business retention and growth strategies consistent with the business plan for current and new accounts. Operates as the lead point of contact for matters specific to their accounts. • Builds and maintains strong, long-lasting customer relationships. Serves as a trusted advisor ensuring timely and successful delivery of our solutions according to client needs and objectives. • Oversees a portfolio of assigned clients and strategically partners with them to understand their objectives and facilitate achievement toward those goals. • Proactively manages client performance guarantees and ensures contractual obligations are fulfilled. Identifies client issues and engages appropriate stakeholders in problem resolution. • Works with the Account Manager, Team Lead to identify and acquire new clients and expand existing business opportunities. • Provides consultative and proactive upsell recommendations to current clients on additional programs and product expansion. • Tracks, monitors and reports on performance indicators such as product usage, contract deliverables and revenue metrics. • Prepares and performs proactive communications to clients, stakeholders and/or other associated groups. • Coordinates contract initiation and interacts with appropriate staff to determine pricing and other contract requirements. Supports the negotiation of agreements and closing of contracts to maximize revenue growth. Responsible for understanding and guiding contract deliverables and supporting budgets. Other Duties • Participates in educational opportunities, reads professional publications, maintains personal networks, participates in professional organizations. Competencies • Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. • Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. • Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs, builds productive customer relationships, takes responsibility for customer satisfaction and loyalty. • Informing and Communicating: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Initiative: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive. • Managing Work and Time/Project Management: Effectively manages one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility and makes adjustment when needed. • Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations. • Professional Development or Continuous Learning and Development: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill to enhance their contribution to the organization. Supervisory or Managerial Responsibility None Travel 10% Core Values • Be available to work as scheduled and report to work on time. • Be willing to accept supervision and work well with others. • Be well groomed, appropriately for your role and wear ID Badge visibly. • Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually. • Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution. • Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. • Wears appropriate PPE as outlined by the infection control policies and procedures. • Demonstrates compliance with all state, federal and all other regulatory agency requirements. Minimum Qualifications • Education: Bachelor’s Degree required • Work Experience: Four (4) years of client and/or account management experience required. Experience in health care preferred. • Special Training, Certification or Licensure: None Salary Range: $77,572.56 - $102,583.71 Work Setting: This is a fully remote position. Candidates must reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin, or California. Benefits At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. • Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans. • Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations. • Dental & Vision Plans: Coverage effective the first of the month after hire. • Retirement Savings: 403(b) plan with employer contributions after two years. • Wellness Incentives: Earn up to $200 annually for preventive health activities. • Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees. • Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution. • Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer. • Disability & Life Insurance: Employer-paid plans and optional buy-up choices. • Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan • Exclusive Discounts: Savings on local services, insurance, and RTD bus passes. Anticipated Application Deadline: 2026-10-16 Share: Apply Now Related Jobs • Managed Care and Reimbursement Analyst Glendale, CO • Senior Analyst, Budgeting and Financial Planning Denver, CO • Bilingual Tobacco Cessation Health Coach (Remote) Remote, FL • Senior Business Analyst - PeopleSoft Denver, CO • Tobacco Cessation Health Coach (Remote - Hawaii) - Part-Time Remote, HI Join Our Talent Community Upload your resume to join our Talent Community and let us know that you're interested in receiving future updates on new opportunities. Thank you for considering a career with National Jewish Health. Join our Talent Community Set up Job Alert Careers • Overview • Who We Are • Benefits • Applying & Interviewing • Search Jobs • Postdoc Position Inquiries Contact National Jewish Health Human Resources 1400 Jackson St Denver, CO 80206 303.398.1035 HR@NJHealth.org Follow Us Visit us on Facebook Visit us on Twitter Visit us on YouTube Visit us on Pinterest Visit us on LinkedIn © 2026 National Jewish Health | Policies & Guidelines National Jewish Health is a non-profit, non-sectarian institution and is a longstanding cornerstone in the Denver healthcare community. National Jewish Health seeks to attract the best-qualified candidates who support the mission, vision and values of the Institution. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. We are a tobacco and fragrance-free environment. × This website stores cookies on your computer. By using our website you consent to our use of cookies as described in our Privacy Policy. These cookies are used to improve our website and provide more personalised and relevant services to you, both on this website and through other media. Allow Decline

Requirements

Must-haves

Health Initiatives
Full Time - Day Shift: Monday - Friday
Professional
Serving as the primary point of contact for assigned clients, building trusted relationships and ensuring a high level of client satisfaction and engagement.
Collaborating with internal teams to ensure successful program implementation, operational alignment, and timely response to client needs.
Identifying opportunities to enhance programs and expand services within existing partnerships.
Representing National Jewish Health in client meetings, presentations, and strategic discussions to support long-term.
Develops and executes business retention and growth strategies consistent with the business plan for current and new accounts. Operates as the lead point of contact for matters specific to their accounts.
Builds and maintains strong, long-lasting customer relationships. Serves as a trusted advisor ensuring timely and successful delivery of our solutions according to client needs and objectives.
Oversees a portfolio of assigned clients and strategically partners with them to understand their objectives and facilitate achievement toward those goals.
Proactively manages client performance guarantees and ensures contractual obligations are fulfilled. Identifies client issues and engages appropriate stakeholders in problem resolution.
Works with the Account Manager, Team Lead to identify and acquire new clients and expand existing business opportunities.
Provides consultative and proactive upsell recommendations to current clients on additional programs and product expansion.
Tracks, monitors and reports on performance indicators such as product usage, contract deliverables and revenue metrics.
Prepares and performs proactive communications to clients, stakeholders and/or other associated groups.
Other Duties
Participates in educational opportunities, reads professional publications, maintains personal networks, participates in professional organizations.
Competencies
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Informing and Communicating: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Initiative: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.
Supervisory or Managerial Responsibility
Be available to work as scheduled and report to work on time.

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Benefits

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Dental

Vision

Pto

Paid Time Off

Wellness

Professional Development