Project Manager - Cloud Service Advisory

• Job Requirements
• . Job Title: Salesforce Program Manager - Service Cloud advisory
• Duration: 3+ Months project
• Location: REMOTE ()
• Delivery & Scope Management
• Own the end-to-end delivery timeline for the engagement, keeping the Solution Architect and Change Manager/Trainer on track against the defined scope.
• Manage and report on progress against the two core scope items: email-to-case configuration for 5 mailboxes and the one-time data load of all accounts/contacts.
• Guard against scope creep — this engagement explicitly excludes system integrations, multi-language support, and encryption requirements; flag and escalate any client requests that fall outside this scope.
• Client & Stakeholder Coordination
• Serve as the primary day-to-day point of contact with Office Depot stakeholders for status, risks, and decisions.
• Coordinate with the Change Manager/Trainer on end-user readiness and training scheduling ahead of go-live.
• Report status internally to the Vectr delivery team on a regular cadence through close of the engagement.
• Salesforce Service Cloud PM Experience: Proven experience managing Salesforce Service Cloud implementation or advisory engagements, ideally involving case management setup and data migration.
• Data Migration Familiarity: Comfortable overseeing a one-time data load of accounts/contacts, including validation and client sign-off.
• Communication: Strong written and verbal English communication skills; able to run client-facing status meetings independently.

None flagged.