Job description

As the Tech Lead on Indeed’s IT Core AI team, you will serve as a senior technical advisor and escalation point for Google Workspace with Gemini, Slack, and Glean, helping ensure these platforms are secure, reliable, well-integrated, and continually improving. You will partner with teams across the organization to understand their needs, identify opportunities where AI, automation, or conventional configuration can create measurable value, and translate ambiguous problems into practical, supportable solutions. Your work will span the full lifecycle of enterprise AI and collaboration capabilities—from evaluating new features and understanding jobs to be done, through solution design, configuration, data and system integration, testing, release, production readiness, and ongoing support. You will build and maintain capabilities such as agents, skills, connectors, MCP servers, and workflows while managing the context, permissions, coverage, freshness, and retrieval quality needed to make those capabilities useful and trustworthy. Day to day, you will balance technical delivery with platform operations: monitoring health and adoption, investigating incidents, troubleshooting complex integration or data issues, addressing root causes, and automating repeatable work. You will use platform, support, and adoption data to prioritize improvements, establish sustainable governance and security practices, document solutions in runbooks, and share knowledge with Operational Leads and other contributors. Through technical expertise and influence, you will help the team adopt best practices and turn advances in AI and enterprise technology into reliable, measurable value for Indeed. • Serve as a subject-matter expert and senior escalation point for supported enterprise applications and AI platforms. • Configure, maintain, extend, and optimize application and AI capabilities, workflows, data structures, and integrations. • Translate business needs and ambiguous problems into clear requirements, technical designs, and implementation plans. • Lead application changes from evaluation and proof of concept through testing, release, production readiness, and support. • Administer users, roles, permissions, service accounts, API credentials, and other access controls in accordance with security and least-privilege standards. • Monitor application health, data quality, integrations, and operational processes; investigate incidents, address root causes, and automate repeatable work. • Establish documentation and governance practices, advise teams on sustainable solutions, and mentor other administrators. • Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience. • Significant direct experience administering enterprise applications, SaaS platforms, enterprise AI platforms, business systems, or comparable technology environments. • Sound systems administration practices across configuration, testing, release management, logging, monitoring, incident response, change control, and documentation. • Direct experience building or maintaining AI capabilities such as agents, skills, connectors, and workflows on enterprise AI platforms, with working knowledge of retrieval, grounding, and context quality. • Experience integrating applications through APIs, webhooks, SDKs, data connections, or event-driven workflows, with working knowledge of RESTful APIs and scripting or programming concepts. • Experience managing identity, access, roles, permissions, service accounts, least-privilege controls, and secure data operations in an enterprise environment. • Demonstrated ability to troubleshoot complex application, data, integration, and workflow issues; assess ambiguous problems; and deliver supportable solutions. • Clear communication, sound technical judgment, and the ability to balance competing priorities while partnering effectively across teams. As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2026) At this time, we are not considering candidates for this role who are based in the following locations: California, Seattle, WA, the New York City Metro (Tri-State) area, or the Washington, DC Metro area. The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site ( indeed.com ), and recruiters can confirm how location is considered for a specific role. Tier 1 - United States of America 91,000 - 137,000 USD per year Tier 2 - United States of America 102,000 - 152,000 USD per year Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit indeed.com . If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page ( indeed.com ). Inclusion & Belonging Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at indeed.com , we also want to make you aware of our recruitment specific privacy policy found at indeed.com . Agency Disclaimer Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. AI Notice Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. Reference ID: 47831 U.S. Remote Only - Posting Duration: The deadline to apply to this position is 10/2/26. Job postings may be extended at the hiring team’s discretion based on applicant volume. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

Must-haves

Serve as a subject-matter expert and senior escalation point for supported enterprise applications and AI platforms.
Configure, maintain, extend, and optimize application and AI capabilities, workflows, data structures, and integrations.
Translate business needs and ambiguous problems into clear requirements, technical designs, and implementation plans.
Lead application changes from evaluation and proof of concept through testing, release, production readiness, and support.
Administer users, roles, permissions, service accounts, API credentials, and other access controls in accordance with security and least-privilege standards.
Monitor application health, data quality, integrations, and operational processes; investigate incidents, address root causes, and automate repeatable work.
Establish documentation and governance practices, advise teams on sustainable solutions, and mentor other administrators.
Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
Significant direct experience administering enterprise applications, SaaS platforms, enterprise AI platforms, business systems, or comparable technology environments.
Sound systems administration practices across configuration, testing, release management, logging, monitoring, incident response, change control, and documentation.
Direct experience building or maintaining AI capabilities such as agents, skills, connectors, and workflows on enterprise AI platforms, with working knowledge of retrieval, grounding, and context quality.
Experience integrating applications through APIs, webhooks, SDKs, data connections, or event-driven workflows, with working knowledge of RESTful APIs and scripting or programming concepts.
Experience managing identity, access, roles, permissions, service accounts, least-privilege controls, and secure data operations in an enterprise environment.
Demonstrated ability to troubleshoot complex application, data, integration, and workflow issues; assess ambiguous problems; and deliver supportable solutions.
Clear communication, sound technical judgment, and the ability to balance competing priorities while partnering effectively across teams.
(*Comscore, Total Visits, March 2026)
At this time, we are not considering candidates for this role who are based in the following locations: California, Seattle, WA, the New York City Metro (Tri-State) area, or the Washington, DC Metro area.
Tier 1 - United States of America 91,000 - 137,000 USD per year
Tier 2 - United States of America 102,000 - 152,000 USD per year
For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page ( https://www.indeed.com/careers ).
Inclusion & Belonging
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
Agency Disclaimer
Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiapi

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Vision

Paid Time Off