Job description

ESSENTIAL JOB FUNCTIONS • Client Facing Role that develops the business relationship • Account mapping, business unit breakdown (touchpoints to align regional/global team) • Run QBRs & ensure they are properly prepared for • Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly • Report Monitoring, Analysis and Distribution (responsible/accountable) • Conduct Performance management for reporting team • Regular Market Analysis and Industry Awareness to maintain knowledge • Drive collaborative efforts internally by supporting and sharing best practices in the following key areas: • Client Reviews • Strategic Business Plan • Value add Programs • Process Improvements • Tender Management • Technology Solutions • Lead and review impact and coverage analyses to identify service and opportunity gaps • Direct account monitoring activities by team to ensure timely payment and collection • Create and implement business development plans with short-term and long-term business objectives to be achieved by region • Other duties as assigned PHYSICAL REQUIREMENTS • Job may require extended sitting or standing, use of standard office equipment • Job requires the ability to use vision, adjust focus and work on a standard computer screen • Use of audio-visual equipment is required • Talking, hearing and using hands to operate computer equipment • Presence on-site at the assigned work location or other stations may be required • Travel to stations and/or client sites within region may be required OTHER SKILLS AND ABILITIES • Strong written and verbal communication skills • Strong leadership skills • Excellent presentation and interpersonal skills • Thorough knowledge of transportation industry logistics and freight forwarding • Thorough knowledge of successful sales techniques • Strong computer skills including Microsoft Office suite • Detail oriented, able to multitask and meet deadlines • Self-motivated, able to work in a team and independently • Good analytical and program management skills; ability to define, develop and document business processes and procedures • Strong customer service, problem-solving, and interpersonal skills • Internal/external sales skills • Troubleshooting and problem resolution skills EDUCATION AND EXPERIENCE • Bachelor’s Degree • Minimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics or transportation • Minimum of 5 years of management experience • Experience with CRM systems PROFESSIONAL CERTIFICATION • Professional license may be required in some areas. WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use • Excellent Medical, Dental and Vision benefits • Tuition Reimbursement for education related to your job • Employee Referral Bonuses • Employee Recognition and Rewards Program • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities • Employee Discounts • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: dhs.gov Company benefits are contingent upon meeting eligibility requirements and plan conditions. We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

Requirements

Must-haves

Client Facing Role that develops the business relationship
Account mapping, business unit breakdown (touchpoints to align regional/global team)
Run QBRs & ensure they are properly prepared for
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
Report Monitoring, Analysis and Distribution (responsible/accountable)
Conduct Performance management for reporting team
Regular Market Analysis and Industry Awareness to maintain knowledge
Drive collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews
Strategic Business Plan
Value add Programs
Process Improvements
Tender Management
Technology Solutions
Lead and review impact and coverage analyses to identify service and opportunity gaps
Direct account monitoring activities by team to ensure timely payment and collection
Create and implement business development plans with short-term and long-term business objectives to be achieved by region
Other duties as assigned
Job may require extended sitting or standing, use of standard office equipment
Job requires the ability to use vision, adjust focus and work on a standard computer screen
Use of audio-visual equipment is required
Talking, hearing and using hands to operate computer equipment
Presence on-site at the assigned work location or other stations may be required
Travel to stations and/or client sites within region may be required

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Wellness