Job description

Join Komatsu and Be Part of Something Big! Job Overview The Customer Support Coordinator serves as a liaison between KAC and Distributors on all matters relating to orders for machines and attachments, availability, delivery and shipment of same. The Customer Support Coordinator receives the distributors’ orders, communicates receipt to Manufacturing and insures that the order is allocated in the required specification and timeframe that is requested. This position also communicates the ongoing status of the orders to the distributor and KAC Regional Sales. The Customer Support Coordinator insures proper pricing and terms are applied for invoicing. A complete machine file is maintained on each order. Scope The Customer Support Coordinator handles orders for about 1000 machines and 250 separate attachment orders per year representing approximately $400 million in KAC sales. The Coordinator is responsible for the business of approximately 14 major KAC Distributors. Key Job Responsibilities • Provides accurate information to Distributors regarding the status of orders, availability, specifications and requested changes to specification in support of their sales activity. • Perform assigned duties related to Distributor Consignment order processing including monitoring Distributor inventory levels, consignment machine hour reading and tracking actual machine location by distributor branch. Process consignment “invoice” requests by performing post goods delivery issue in SAP system • Receives processes and coordinates all Distributor machine and attachment orders. • Maintain a level of knowledge of machine specifications, manufacturing procedures and marketing programs to be able to accurately guide distributors through the ordering process. • Communicates with Distributors and Sales Regions to effectively resolve outstanding distributor issues. • Ensures that correct prices and terms are applied to each machine and attachment invoice. • Maintains complete files on each order including the order, acknowledgement, invoice and all related correspondence • Expedites shipments when delivery is critical or necessary to maintain KAC delivery commitments. • Provides distributor training and support of SAP for entering orders and obtaining order information. • Receives and processes distributor claims for freight adjustments. • Other assignments as directed by Management. Qualifications/Requirements • Two-year college degree or five years of Customer Support or Inside Sales experience in an industrial business. • Proficient in Microsoft Office, SAP experience preferred. • Good communication skills – spoken and written communication • Patience, persistence and problem-solving skills very important • Accuracy and attention to detail required. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. • Health benefits: Medical, dental, vision, HSA, wellness programs, etc. • 401k and/or employee savings programs • Employee time off (vacation and designated holidays) • Employee and family assistance programs • Disability benefits • Life insurance • Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.  Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com . EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements

Must-haves

Join Komatsu and Be Part of Something Big!
Job Overview
Key Job Responsibilities
Provides accurate information to Distributors regarding the status of orders, availability, specifications and requested changes to specification in support of their sales activity.
Receives processes and coordinates all Distributor machine and attachment orders.
Maintain a level of knowledge of machine specifications, manufacturing procedures and marketing programs to be able to accurately guide distributors through the ordering process.
Communicates with Distributors and Sales Regions to effectively resolve outstanding distributor issues.
Ensures that correct prices and terms are applied to each machine and attachment invoice.
Maintains complete files on each order including the order, acknowledgement, invoice and all related correspondence
Expedites shipments when delivery is critical or necessary to maintain KAC delivery commitments.
Provides distributor training and support of SAP for entering orders and obtaining order information.
Receives and processes distributor claims for freight adjustments.
Other assignments as directed by Management.
Qualifications/Requirements
Two-year college degree or five years of Customer Support or Inside Sales experience in an industrial business.
Good communication skills – spoken and written communication
Patience, persistence and problem-solving skills very important
Accuracy and attention to detail required.
Company Benefits
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Employee learning and development programs

Nice-to-haves

Proficient in Microsoft Office, SAP experience preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Wellness