Training Curriculum Developer at IntouchCX

Job description

About the Job The Training Curriculum Developer designs and develops new course materials, assesses their effectiveness, and empowers team members to learn new products and services, through engaging and dynamic training delivery. . We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our team members. As Training Curriculum Developer, You Will… Be In Charge of Curriculum Development and Instructional Design Design new course materials utilizing a variety of instructional design approaches (ADDIE model), adult learning principles, training delivery methodologies and content development systems Facilitate Train the Trainer course materials Assess training needs and identify opportunities for curriculum development Leverage technology and multimedia tools to enhance curriculum content Be in Charge of Assessment and Evaluation Develop and administer knowledge assessment testing Analyze training outcomes and feedback to identify areas of improvement Facilitate Continuous Improvement Review existing curriculum and recommend improvements Conduct needs analyses and interacting with our partners to identify ongoing training needs Interact with all departments to ensure current information is included in training Provide Performance Support Develop job aids, quick reference guides and other performance support tools Ensure these resources are easily accessible and practical for on-the-job use Be in Charge of Compliance and Documentation Ensure all training materials comply with regulatory requirements and company policies Maintain detailed records of training activities, materials and outcomes Perform other duties and travel as required As Training Curriculum Developer, You Have… BS/BA in Education or Business Administration (or equivalent work experience) Minimum of 2 years contact center experience and minimum of 5 years of experience delivering classroom training Experience with Learning Management Systems Experience conducting training needs analyses for internal and external partners Knowledge of adult learning principles and how to implement them in the classroom in-person and virtually Knowledge of existing and emerging training methods, tools and techniques Proficient knowledge of Word, Excel, PowerPoint and Google Suite Ability to multitask in an innovative, fast paced environment Strong communication (verbal and written) and presentation skills Strong analytical and problem-solving skills Excellent attention to detail with good time management skills

Requirements

Must-haves

As Training Curriculum Developer, You Will…
Be In Charge of Curriculum Development and Instructional Design
Design new course materials utilizing a variety of instructional design approaches (ADDIE model), adult learning principles, training delivery methodologies and content development systems
Facilitate Train the Trainer course materials
Assess training needs and identify opportunities for curriculum development
Leverage technology and multimedia tools to enhance curriculum content
Be in Charge of Assessment and Evaluation
Develop and administer knowledge assessment testing
Analyze training outcomes and feedback to identify areas of improvement
Facilitate Continuous Improvement
Review existing curriculum and recommend improvements
Conduct needs analyses and interacting with our partners to identify ongoing training needs
Interact with all departments to ensure current information is included in training
Provide Performance Support
Develop job aids, quick reference guides and other performance support tools
Ensure these resources are easily accessible and practical for on-the-job use
Be in Charge of Compliance and Documentation
Ensure all training materials comply with regulatory requirements and company policies
Maintain detailed records of training activities, materials and outcomes
Perform other duties and travel as required
As Training Curriculum Developer, You Have…
BS/BA in Education or Business Administration (or equivalent work experience)
Minimum of 2 years contact center experience and minimum of 5 years of experience delivering classroom training
Experience with Learning Management Systems

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: dayforce
Effort: medium

Benefits

Benefits detected in the listing.

Vision