Job description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Mayport, FL as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support for the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to: Lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer) Judge distance between objects to work safely on ladders and in confined spaces Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required Primary Responsibilities Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Ensure proper ticket-handling according to guidelines set in place Properly troubleshoot and resolve user computer issues including hardware and software-related concerns Ensure customer related tasks are completed within the timeline set Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components Assist other technicians in resolving complex issues Basic Qualifications US Citizen DoD Secret Clearance HS diploma with 4 years of prior relevant experience, additional related education or certifications may be considered in lieu of experience Valid DoD 8570 IAT Level II: Security or higher Certification Must demonstrated expertise in IT Enterprise Operations Experience with Microsoft Windows OS, version 10 Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software Basic network troubleshooting skills Excellent customer service skills Excellent oral and written communication skills Preferred Qualifications Organized and detail-oriented Strong leadership skills Self-motivated/ self-directing Strong collaboration, prioritization, and adaptability skills required. Relationship building Ability to manage and prioritize own work, and that of their team Independent decision making Analytical thinking; thinking out of the box Ability to effectively communicate with all organizational levels (SME to Senior Management) Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc. The hourly rate for this position is $29.41. NGEN If you re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We re not hiring followers. We re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We re already at step 30 — and moving faster than anyone else dares. Original Posting: October 15, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $50,700.00 - $91,650.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Requirements

Must-haves

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
The work location for this position will be at a government site and will require the ability to:
Lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time
Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
Judge distance between objects to work safely on ladders and in confined spaces
Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Ensure proper ticket-handling according to guidelines set in place
Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
Ensure customer related tasks are completed within the timeline set
Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
Assist other technicians in resolving complex issues
DoD Secret Clearance
HS diploma with 4 years of prior relevant experience, additional related education or certifications may be considered in lieu of experience

Nice-to-haves

Organized and detail-oriented
Strong leadership skills
Self-motivated/ self-directing
Ability to manage and prioritize own work, and that of their team
Independent decision making
Analytical thinking; thinking out of the box
Ability to effectively communicate with all organizational levels (SME to Senior Management)
Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.
The hourly rate for this position is $29.41.

Application prep

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Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

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