Job description

fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers. With over $3B in annual retail sales, fairlife’s portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk ; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™ , a nutrition shake to support the journey to better health. A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation. To learn more about fairlife and its complete line of products, please visit fairlife.com . job purpose : The IT Administrator serves as a senior on-site IT resource, informal lead, and technical escalation point at the manufacturing facility. This role handles complex support and administration, provides mentoring to other team members, drives Microsoft endpoint and OT reliability, and leads site-level projects while acting as advanced smart-hands for central teams. responsibilities: Provide advanced frontline and escalated support across the site, resolving complex hardware, software, networking, Microsoft stack, and manufacturing system issues. Administration and optimization of Microsoft technologies (Intune, Defender for Endpoint, Microsoft 365, Entra ID, BitLocker, licensing, etc.). Serve as the primary smart-hands and on-site technical lead for central Network, Server, and Infrastructure teams on projects, upgrades, and troubleshooting. Mentor and provide technical guidance to Site IT Support Specialists and Technicians. Lead or coordinate site-specific IT projects (endpoint deployments, network expansions, plant floor technology upgrades, etc.). Support and optimize IT Production and OT systems (HMIs, SCADA interfaces, shop floor equipment, security boundaries, etc.). Monitor site infrastructure health, perform proactive maintenance, and drive root cause analysis. Ensure compliance with IT policies, cybersecurity standards, change management, and KPI reporting. Act as the key point of escalation and collaboration between the site and central IT teams. Contribute to knowledgebase development and continuous improvement initiatives. skills/qualifications required: Associate’s or Bachelor’s degree in IT or equivalent experience. 5+ years of progressive IT support/administration experience, with at least 2–3 years in a manufacturing environment. Strong technical depth in Windows, Microsoft endpoint administration (Intune, Defender, M365), networking, servers, and OT/IT convergence. Proven ability to handle complex issues, lead small projects, and mentor others. Excellent communication and stakeholder management skills. Preferred Qualifications Microsoft, CompTIA (A+, Network+, Security+), CCNA, or ITIL certifications. Experience with Cisco ISE, Umbrella, or advanced OT systems. Prior lead or mentoring experience in a Site Support role Key Skills & Competencies Advanced troubleshooting and problem-solving under pressure. Leadership and mentoring capabilities. Proactive, reliable, and focused on driving results and process maturity. Strong documentation and continuous improvement mindset. Ability to safely operate in a manufacturing facility. how fairlife nourishes you: At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work. Comprehensive medical, dental, and vision coverage, effective day one! Supplemental health plans (hospital indemnity, accident, and critical illness insurance) Paid Time Off to recharge and support work-life balance Paid parental leave & adoption assistance (up to $10,000) Parental support & family care benefits, including childcare resources and lactation support 401(k) to support retirement planning with up to 9% in employer match Wellness reimbursement (up to $500 for qualified wellbeing expenses) Employee Assistance Program (EAP) for emotional wellbeing and work-life support Company-paid life insurance and short-term disability Employer HSA funding (for HDHP participants) Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) Learning & development programs to unlock your full potential Rewards & recognition, matching gifts, free product, and Business Resource Groups fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. position location: Goodyear, AZ reports to: IT Site Support Manager travel requirements: 15% exempt/nonexempt: Exempt *Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Base pay range: $55,000 — $80,000 USD fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors. In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email careers@fairlife.com . For Recruitment Agencies At fairlife, we manage the majority of our hiring internally through our dedicated Talent Acquisition team, which is actively engaged in direct candidate sourcing. Most of our roles are filled through applications submitted via our careers site or through direct outreach by our team. As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list. Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, fairlife will not assume responsibility for any placement fees associated with these submissions.

Requirements

Must-haves

fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.
A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.
To learn more about fairlife and its complete line of products, please visit fairlife.com . job purpose :
Provide advanced frontline and escalated support across the site, resolving complex hardware, software, networking, Microsoft stack, and manufacturing system issues.
Administration and optimization of Microsoft technologies (Intune, Defender for Endpoint, Microsoft 365, Entra ID, BitLocker, licensing, etc.).
Serve as the primary smart-hands and on-site technical lead for central Network, Server, and Infrastructure teams on projects, upgrades, and troubleshooting.
Mentor and provide technical guidance to Site IT Support Specialists and Technicians.
Lead or coordinate site-specific IT projects (endpoint deployments, network expansions, plant floor technology upgrades, etc.).
Support and optimize IT Production and OT systems (HMIs, SCADA interfaces, shop floor equipment, security boundaries, etc.).
Monitor site infrastructure health, perform proactive maintenance, and drive root cause analysis.
Ensure compliance with IT policies, cybersecurity standards, change management, and KPI reporting.
Act as the key point of escalation and collaboration between the site and central IT teams.
Contribute to knowledgebase development and continuous improvement initiatives.
Associate’s or Bachelor’s degree in IT or equivalent experience.
5+ years of progressive IT support/administration experience, with at least 2–3 years in a manufacturing environment.

Nice-to-haves

Microsoft, CompTIA (A+, Network+, Security+), CCNA, or ITIL certifications.
Experience with Cisco ISE, Umbrella, or advanced OT systems.
Prior lead or mentoring experience in a Site Support role
Key Skills & Competencies
Advanced troubleshooting and problem-solving under pressure.
Leadership and mentoring capabilities.
Proactive, reliable, and focused on driving results and process maturity.
Strong documentation and continuous improvement mindset.
Ability to safely operate in a manufacturing facility.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Wellness