Job description
POSITION PURPOSE AND SCOPE:
Manage network and server environments for CRC Americas data centers and locations, ensure
business continuity by proactively monitoring IT Infrastructure and providing advanced IT support.
DUTIES & RESPONSIBILITIES:
The System/Network Administrator, shall be responsible for, but not limited to, the following:
Server & client administration (planning, architecting, implementing, optimizing, tuning, patching, troubleshooting, etc.) of Windows-based systems.
Administer and maintain AD, GPO, MS Exchange, DNS, DHCP and related services in O365 environment
Administer and maintain Virtual (such as VMWare) environment
Troubleshoot and resolve issues with, and tuning existing server-based hardware, operating systems, and software for optimum performance.
Administer and maintain Cisco Network environment, SAN/NAS environment.
Test, troubleshoot, and tune WAN, WLAN, LAN, VLAN, firewall, VPN, etc. and related systems.
Configuring and Maintaining Proxy/Web Filtering and related security products
Work with vendor and service provider to resolve network & server related issues and review invoices and costs.
Manage, maintain, troubleshoot and resolve issues regarding voice communications (VoIP) and related systems.
Manage and maintain data backup/recovery, antivirus installations and policy
Perform Network/Server utilization/Assessments/Monitoring. Provide monthly utilization and up time reports for all company locations
Evaluate and implement opportunities for automation, tools & exception based alerts for the services listed above.
Participate in building policies and procedures for the systems listed above, keeping global use in mind.
Serve as an escalation point for IT Help Desk Technicians, provide supplemental help desk, Provide advanced support for the company wide desktop IT hardware and software in use
Provide needed documentation to IT help desk team to support end-users in the systems that we employ.
Participate in periodic and as needed after hours IT support, projects & systems maintenance.
Stay abreast with new technologies & certifications relevant to the job.
Communicate changes to end users and provide training to end users or IT helpdesk as needed.
Lead or participate in IT Infrastructure projects as assigned by Department Manager
Perform other related duties as required and assigned by Department Manager.
REQUIREMENTS
5 – 7 years of combined Network and Server Administration experience in a CISCO/Microsoft/VMWare environment Experience and advance knowledge of Windows Environment
Experience and advance knowledge of SAN, RAID arrays and Server Virtualization
Experience implementing and managing network hardware including Cisco firewalls, core switches, Wireless controllers, routers and related components
Experience managing and administering Cisco VoIP (Call Manager, Contact Center and Unity)
Experience and advance knowledge of O365 environment.
Advance knowledge in Power Shell scripting
Minimum 1 year experience with managing IT Infrastructure projects
Skills:
Exceptional customer service orientation.
Proven analytical and problem-solving abilities.
Highly self-motivated, directed with keen attention to detail.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Exceptional written, documentation and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment.
Basic to intermediate project management
All your information will be kept confidential according to EEO guidelines.