Job description

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Network Strategic Operations Specialist to join our Network & Clinical Quality team. This role would be responsible for leading and executing strategic initiatives that support the growth, performance, and operational effectiveness of the provider network. This role owns projects from initial planning through implementation, launch, and post-launch optimization, translating business objectives into actionable plans and measurable outcomes. The Network Strategic Operations Specialist independently manages multiple cross-functional initiatives involving providers, facilities, and internal stakeholders. The role applies strong project management, critical thinking, and problem-solving skills to identify operational challenges, develop scalable solutions, manage risks, and drive initiatives to successful completion. The Specialist partners closely with Network Strategy, Network Operations, Clinical, Product, Technology, and other teams to ensure alignment and successful execution of strategic priorities. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Network Strategy & Operations Own and lead strategic Network initiatives from planning through implementation, launch, and post-launch optimization. Develop project plans, timelines, milestones, dependencies, deliverables, and success measures for assigned initiatives. Translate business objectives into actionable operational plans, processes, and workflows. Lead cross-functional workstreams and drive stakeholders toward key decisions, deliverables, and milestones. Identify operational risks, dependencies, and barriers and proactively develop recommendations and solutions. Lead launch readiness and post-launch evaluation to ensure initiatives achieve intended outcomes. Provide project updates, recommendations, risks, and outcomes to Network leadership and key stakeholders. Identify opportunities to improve operational efficiency, scalability, provider experience, and Network performance. Exercise independent judgment and critical thinking to solve complex operational challenges and recommend improvements. Provider & Facility Operations Develop and execute operational strategies for provider- and facility-facing initiatives. Partner directly with providers and facilities to understand operational requirements and incorporate stakeholder insights into project planning and implementation. Identify and resolve capacity, scheduling, workflow, and other operational challenges that may impact project outcomes. Analyze provider and facility feedback and trends to identify opportunities for improvement. Serve as a strategic point of contact for assigned initiatives and drive successful implementation across provider and facility stakeholders. Cross-Functional Collaboration Lead collaboration across Network Strategy, Network Operations, Clinical, Product, Technology, and other internal teams. Establish accountability, manage dependencies, and drive alignment across stakeholders without direct authority. Identify operational gaps, trends, and emerging risks and proactively recommend solutions. Serve as a subject matter resource for assigned Network initiatives, processes, and operational workflows. Data & Process Improvement Analyze Network and operational data to evaluate performance and inform strategic recommendations. Develop reporting and performance measures to assess project and initiative outcomes. Lead process improvement efforts that increase efficiency, scalability, quality, and stakeholder experience. Partner with relevant teams to identify opportunities to leverage technology, automation, and improved workflows. Performs other related duties as assigned. Bonus Points: Experience with Business Intelligence tools such as Looker, Tableau, Power BI, or similar platforms. Previous experience working in healthcare or with a large, distributed network of providers. Benefits Comprehensive Medical, Dental and Vision plans Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $65,000 and $75,000/yr. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Requirements

Must-haves

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do
Network Strategy & Operations
Own and lead strategic Network initiatives from planning through implementation, launch, and post-launch optimization.
Develop project plans, timelines, milestones, dependencies, deliverables, and success measures for assigned initiatives.
Translate business objectives into actionable operational plans, processes, and workflows.
Lead cross-functional workstreams and drive stakeholders toward key decisions, deliverables, and milestones.
Identify operational risks, dependencies, and barriers and proactively develop recommendations and solutions.
Lead launch readiness and post-launch evaluation to ensure initiatives achieve intended outcomes.
Provide project updates, recommendations, risks, and outcomes to Network leadership and key stakeholders.
Identify opportunities to improve operational efficiency, scalability, provider experience, and Network performance.
Exercise independent judgment and critical thinking to solve complex operational challenges and recommend improvements.
Provider & Facility Operations
Develop and execute operational strategies for provider- and facility-facing initiatives.
Partner directly with providers and facilities to understand operational requirements and incorporate stakeholder insights into project planning and implementation.
Identify and resolve capacity, scheduling, workflow, and other operational challenges that may impact project outcomes.
Analyze provider and facility feedback and trends to identify opportunities for improvement.
Serve as a strategic point of contact for assigned initiatives and drive successful implementation across provider and facility stakeholders.
Cross-Functional Collaboration
Lead collaboration across Network Strategy, Network Operations, Clinical, Product, Technology, and other internal teams.
Establish accountability, manage dependencies, and drive alignment across stakeholders without direct authority.
Identify operational gaps, trends, and emerging risks and proactively recommend solutions.

Nice-to-haves

Experience with Business Intelligence tools such as Looker, Tableau, Power BI, or similar platforms.
Previous experience working in healthcare or with a large, distributed network of providers.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Wellness