Job description

Fresh Consulting is a design-led, software development and hardware engineering company, offering end-to-end digital services to help companies innovate. We bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to help companies create fresh experiences that connect humans, systems, and machines. At Fresh Consulting, we strive to hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive. See more at freshconsulting.com Why join Fresh? We are tech industry veterans in software, hardware, strategy, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems for people by leveraging robotics, machine learning, and computer vision, among other technologies, with an eye toward the end-to-end user experience. Our teams are agile, diverse, and driven. We believe that the best way to solve complicated, dynamic problems is collaboratively and respectfully. Most of all, we were built from the start as a modern, high-performance services partner that puts people — from our employees to our partners to our clients to their customers, first. Overview You’ll work closely with program leadership, engineering, design, and business stakeholders to define features, prioritize work, and guide product decisions across a complex ecosystem. You will also partner with the sales and program leadership team on new business opportunities to help grow the account. Key Responsibilities Product Vision & Strategic Alignment We’re hiring a skilled Senior Product Owner to support a large, multi-disciplinary program and account that spans several integrated workstreams, platforms, and stakeholder groups. In this role, you’ll translate program-level strategy into actionable product direction, ensuring that teams are aligned, unblocked, and focused on delivering high-value outcomes. • Partner with program leadership and stakeholders to define and maintain a clear product vision, roadmap, and product requirement documentation (PRDs). • Continuously refine strategy based on user insights, business goals, technical input, and evolving program needs. • Communicate product direction across teams in a way that fosters alignment and shared understanding. Backlog Leadership • Own and prioritize the product backlog across multiple teams and functional areas. • Write detailed user stories and acceptance criteria; ensure work is clearly defined and ready for development. • Balance strategic initiatives, iteration goals, technical debt, support requests and cross-functional dependencies. Cross-Functional Collaboration • Collaborate closely with engineering, design, research, and QA teams to guide feature delivery. • Serve as the authoritative voice of the user and business within the development process. • Facilitate agile ceremonies—backlog grooming, sprint planning, bug triaging, reviews, and retrospectives—when needed. Stakeholder Engagement • Partner with internal and external stakeholders to gather input, validate assumptions, and align expectations. • Communicate decisions, trade-offs, and progress clearly and constructively. • Build trust by being transparent, consistent, solutions-oriented and outcome-focused. Delivery Ownership • Ensure delivered features meet user needs, business objectives, and program standards. • Review and validate completed work to confirm it meets acceptance criteria and intended experience. • Track performance data and user feedback; use insights to drive iteration and continuous improvement. Risk, Dependencies & Scaling • Identify inter-team dependencies early and work with program management to manage them effectively. • Surface risks proactively and collaborate on mitigation strategies. • Consider the broader system impacts of product decisions across a large, evolving ecosystem. Account Growth Support • Partner with sales and program leadership on the account to determine, support, and enhance our account strategies. • Participate in pursuits creating solutions that support client needs and provide innovative approaches to solve their problems that position Fresh to gain new business. • Estimate projects for proposals, in collaboration with other team members; review and provide consultation on estimates to ensure accuracy and identification of assumptions. • Partner with the team to draft content for SOWs in alignment with project scope. Qualifications Required • 7+ years as a Product Owner, Product Manager, or equivalent role. A proven track record in client-facing roles or consulting is highly desirable. • Experience operating within large, multi-team programs or scaled agile environments. • Strong understanding of agile methodologies (Scrum, Kanban, SAFe, or similar frameworks). • Exceptional communication and facilitation skills with the ability to simplify complex concepts. Must demonstrate senior-level presentation and relationship-building skills. • Demonstrated ability to manage priorities and make informed, timely product decisions. • Experience writing user stories, defining acceptance criteria, providing Product Requirement Documentation (PRD) and managing complex backlogs. • Ability to work confidently with engineering, UX, QA, and stakeholder groups. Preferred • Experience with enterprise systems, data-heavy environments, or complex system integrations. • Familiarity with user research, design thinking, or service design. • Strong analytical skills with experience using data to inform decisions. • Exposure to regulated industries or environments with compliance requirements. • Proven ability to identify and scope new professional service engagements. What Success Looks Like • Teams are aligned, informed, and able to move quickly without confusion. • Stakeholders see you as a trusted, decisive partner. • Features ship on time, with quality, and aligned to the program strategy. • You bring clarity to complex problems and maintain momentum across the broader program. • The product experience improves consistently through thoughtful iteration and user-centered decision-making Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities. Fresh Consulting is a participating E-Verify company. freshconsulting.com Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Range $125K – $150K.

Requirements

Must-haves

Why join Fresh?
Product Vision & Strategic Alignment
Partner with program leadership and stakeholders to define and maintain a clear product vision, roadmap, and product requirement documentation (PRDs).
Continuously refine strategy based on user insights, business goals, technical input, and evolving program needs.
Communicate product direction across teams in a way that fosters alignment and shared understanding.
Backlog Leadership • Own and prioritize the product backlog across multiple teams and functional areas.
Write detailed user stories and acceptance criteria; ensure work is clearly defined and ready for development.
Balance strategic initiatives, iteration goals, technical debt, support requests and cross-functional dependencies.
Cross-Functional Collaboration • Collaborate closely with engineering, design, research, and QA teams to guide feature delivery.
Serve as the authoritative voice of the user and business within the development process.
Facilitate agile ceremonies—backlog grooming, sprint planning, bug triaging, reviews, and retrospectives—when needed.
Stakeholder Engagement • Partner with internal and external stakeholders to gather input, validate assumptions, and align expectations.
Communicate decisions, trade-offs, and progress clearly and constructively.
Build trust by being transparent, consistent, solutions-oriented and outcome-focused.
Delivery Ownership • Ensure delivered features meet user needs, business objectives, and program standards.
Review and validate completed work to confirm it meets acceptance criteria and intended experience.
Track performance data and user feedback; use insights to drive iteration and continuous improvement.
Risk, Dependencies & Scaling • Identify inter-team dependencies early and work with program management to manage them effectively.
Surface risks proactively and collaborate on mitigation strategies.
Consider the broader system impacts of product decisions across a large, evolving ecosystem.
Account Growth Support • Partner with sales and program leadership on the account to determine, support, and enhance our account strategies.
Participate in pursuits creating solutions that support client needs and provide innovative approaches to solve their problems that position Fresh to gain new business.
Estimate projects for proposals, in collaboration with other team members; review and provide consultation on estimates to ensure accuracy and identification of assumptions.

Nice-to-haves

Preferred • Experience with enterprise systems, data-heavy environments, or complex system integrations.

Application prep

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Keywords to mirror

machine learningagilescrum

Platform: jazzhr
Effort: medium

Benefits

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Vision