Job description

Find your calling at Mercy! The Senior Service Management Product Manager’s primary responsibilities are serving as the liaison to caregivers across the Ministry for the evolution and development of Enterprise Service Management solutions and workflows. Position Details: Minimum Qualifications: Education: Bachelor s degree in related field, specialized training, or equivalent work experience. Experience: 8 years experience working with ServiceNow or similar platform. Certification(s): Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire. Scrum Master certification required or completed within one year of hire. Skills, Knowledge Abilities: Solid understanding of Information Technology Service Management practices. Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies Proven ability to drive continuous service improvement Effective decision-making abilities Exceptional communication, writing, and editing skills Strong project management skillset Effective meeting facilitator Preferred Qualifications: Certification(s): ITIL advanced certifications ServiceNow Certified System Administrator (CSA) Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you ll grow with us.

Requirements

Must-haves

Find your calling at Mercy!
Education: Bachelor s degree in related field, specialized training, or equivalent work experience.
Experience: 8 years experience working with ServiceNow or similar platform.
Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire.
Scrum Master certification required or completed within one year of hire.
Solid understanding of Information Technology Service Management practices.
Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
Proven ability to drive continuous service improvement
Effective decision-making abilities
Exceptional communication, writing, and editing skills
Strong project management skillset
Effective meeting facilitator
ITIL advanced certifications
ServiceNow Certified System Administrator (CSA)
Join a caring, collaborative team where your voice matters. At Mercy, you ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you ll grow with us.

Nice-to-haves

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Application prep

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Keywords to mirror

scrumaimachine learningml

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off