Job description

About Imagen Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers with industry-leading AI solutions developed in-house. With over $300 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. — from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of this year, we will have the fifth-largest practice in the country. If you’re looking to shape business processes & strategy that directly impact the future of AI-enabled healthcare, Imagen is the place to do it. About the Role We are seeking an ambitious Strategy & Business Operations Associate to act as an internal consultant and 0-to-1 builder at the heart of our fastest-growing operations. Reporting directly to leadership in Finance & Business Operations, you will be deployed to tackle the company’s most complex, unstructured challenges – turning high-stakes operational friction into scalable, tech-enabled realities that directly drive our growth trajectory. This is a high-visibility, cross-functional role with an uncapped ceiling for organizational impact. You will collaborate directly with leaders across Physician Recruiting & Onboarding, Clinical & Provider Services, Product & Engineering, and Commercial to own mission-critical initiatives end-to-end. Whether architecting core workflow automations, evaluating key vendor stacks, or driving radiologist product operations from scratch, your projects will be crucial to scaling our operating model. Example Areas of Focus: • Operations Scalability & Process Automation: • Process Mapping & Friction Identification: Map end-to-end operational workflows (e.g., across Clinical Onboarding, Scheduling, Provider Operations) to identify bottlenecks, capacity constraints, and error-prone manual steps. • Workflow Design & Automation: Design, test, and deploy standard operating procedures (SOPs) alongside AI-assisted automated workflows to eliminate repetitive manual data entry and streamline core operations. • Process Ownership & Optimization: Take end-to-end ownership of core operational processes, establishing operational metrics, tracking efficiency gains, and driving step-change improvements in capacity and lead times. • Vendor Strategy, Tooling & Product Ops: • Software & Tooling Audits: Conduct comprehensive evaluations of active internal software tools, vendor contracts, and tool utilization pain points, gathering qualitative and quantitative feedback from Ops, Product, Sales, and Engineering teams. • Build vs. Buy & Procurement: Lead vendor RFP processes, "build vs. buy" evaluations, pricing model analyses, SLA negotiations, and contract terms for mission-critical software and service providers. • Product Operations & Alignment: Act as the connective tissue between Operations and Product/Engineering to operationalize new features, gather operational requirements, and feed field insights back into our product roadmap. • Cross-Functional Execution & Strategic Initiatives: • Executive Decision Support: Conduct deep-dive quantitative analyses and draft executive memos to drive alignment among senior leadership on high-stakes operational choices. • Ad-Hoc High-Impact Projects: Serve as a flexible operator to tackle emerging, unstructured "firefighting" projects and 0-to-1 strategic initiatives across the organization. Required Qualifications: • 2 – 4 years of experience in high-caliber business environments, including top-tier management consulting firms, investment banking, or Strategy & Operations / BizOps at a high-growth tech startups. • Process & Automation Orientation: Demonstrated interest or hands-on experience in process or operational redesign, especially by using AI tools. • Highly organized and can successfully manage multiple work streams across different functions. • Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility and ambiguity. • Strong quantitative and verbal skills with close attention to detail and low tolerance for failure. • Excellent communicator with the ability to explain your processes, logic, and decisions. • Possess a "no job is too big or too small" mentality in order to support the various needs of the business. • Ideally, healthcare experience, though not explicitly required. Imagen Technologies is a remote-first company, and this job is conducted remotely. The base salary for the position is between $120,000 - $150,000, plus equity and benefits. P lease note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements

Must-haves

Workflow Design & Automation: Design, test, and deploy standard operating procedures (SOPs) alongside AI-assisted automated workflows to eliminate repetitive manual data entry and streamline core operations.
Process Ownership & Optimization: Take end-to-end ownership of core operational processes, establishing operational metrics, tracking efficiency gains, and driving step-change improvements in capacity and lead times.
Build vs. Buy & Procurement: Lead vendor RFP processes, "build vs. buy" evaluations, pricing model analyses, SLA negotiations, and contract terms for mission-critical software and service providers.
Ad-Hoc High-Impact Projects: Serve as a flexible operator to tackle emerging, unstructured "firefighting" projects and 0-to-1 strategic initiatives across the organization.
2 – 4 years of experience in high-caliber business environments, including top-tier management consulting firms, investment banking, or Strategy & Operations / BizOps at a high-growth tech startups.
Process & Automation Orientation: Demonstrated interest or hands-on experience in process or operational redesign, especially by using AI tools.
Highly organized and can successfully manage multiple work streams across different functions.
Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility and ambiguity.
Strong quantitative and verbal skills with close attention to detail and low tolerance for failure.
Excellent communicator with the ability to explain your processes, logic, and decisions.
Possess a "no job is too big or too small" mentality in order to support the various needs of the business.
Ideally, healthcare experience, though not explicitly required.
Imagen Technologies is a remote-first company, and this job is conducted remotely.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: gem
Effort: medium