Job description

Department: Operations Job Description: JOB SUMMARY : We are hiring a Customer Account Management Coordinator to support both our sales and customer service teams to build customer relationships with new and existing ac counts . You ll be respons ible for assigning details to shipments waiting to be assigned to drivers, as well as tr acking, tracing and resolving any issues with freight delivery . JOB DESCRIPTION: Key Responsibilities: Communicating internally and externally with customers Booking loads and entering orders from customers Assigning details to shipments so they can be assigned to drivers Scheduling pick-up and delivery appointments for outbound shipments Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads Heavy data entry and reporting & compiling spreadsheet reports and heavy data input Receiving and cross-referencing driver bills of lading for accurate documentation and payroll Researching proofs of delivery QUALIFICATIONS: Minimum Qualifications: 1 year of customer service experience Possess excellent oral, written and interpersonal communication skills Meet and exceed customer needs and expectations by providing impeccable service Excellent computer skills and proficiency in Microsoft Excel (will be tested) Extremely organized proficient and accurate data entry skills Preferred Qualifications: Associates degree preferred Transportation or supply chain industry background Some familiarity with AS/400 operating system Ability to communicate effectively Ability to multi-task, prioritize, quickly process informatio n for a deadline-driven environment High degree of initiative and independent execution Ability to handle high volumes of inbound and outbound email and calls Passion for working with people Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities Medical, Vision, Dental, Supplemental, and Life Insurances available 401(k) retirement plan and quarterly match. Workshift: Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

Requirements

Must-haves

Communicating internally and externally with customers
Booking loads and entering orders from customers
Assigning details to shipments so they can be assigned to drivers
Scheduling pick-up and delivery appointments for outbound shipments
Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads
Heavy data entry and reporting & compiling spreadsheet reports and heavy data input
Receiving and cross-referencing driver bills of lading for accurate documentation and payroll
Researching proofs of delivery
1 year of customer service experience
Possess excellent oral, written and interpersonal communication skills Meet and exceed customer needs and expectations by providing impeccable service
Excellent computer skills and proficiency in Microsoft Excel (will be tested)
Extremely organized proficient and accurate data entry skills

Nice-to-haves

Associates degree preferred
Transportation or supply chain industry background
Some familiarity with AS/400 operating system
Ability to communicate effectively
Ability to multi-task, prioritize, quickly process informatio n for a deadline-driven environment
High degree of initiative and independent execution
Ability to handle high volumes of inbound and outbound email and calls
Passion for working with people
Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)