Senior Director Software Engineering at UnitedHealth Group

Job description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Senior Director, Agentic MarTech Engineering will lead the strategy, engineering, and transformation of enterprise marketing technology through agentic AI capabilities. This leader will build AI-native engineering teams and platforms that use intelligent agents, orchestration, automation, and decisioning to accelerate personalization, content intelligence, journey optimization, and customer engagement at scale. The role combines deep technical leadership, operating model transformation, and business partnership to move MarTech from traditional application delivery to agent-driven, outcome-focused engineering. Primary Responsibilities: • Partner with Product, Marketing, Data, Experience, and Enterprise AI to define and execute the agentic AI MarTech engineering strategy, roadmap, operating model, and investment priorities • Lead the design and delivery of agentic AI capabilities, including autonomous workflow agents, orchestration agents, personalization agents, content intelligence, predictive decisioning, and journey optimization • Establish and operationalize an end-to-end Agentic AI Development Lifecycle, integrating experimentation, prompt and agent design, model development, tool integration, deployment, monitoring, governance, and continuous optimization • Transform steady-state engineering and support teams into AI-native product teams with end-to-end accountability for agent design, engineering quality, operational performance, and business outcomes • Drive adoption of agent orchestration, intelligent automation, and tool-based AI integration to improve scale, speed, resilience, productivity, and reduce manual handoffs across marketing and data engineering workflows • Build and lead high-performing teams of AI engineers, agent engineers, software engineers, architects, and technical leaders capable of delivering agentic platforms and reusable AI capabilities • Ensure agentic AI solutions meet enterprise standards for security, privacy, responsible AI, compliance, scalability, observability, reliability, and human-in-the-loop governance • Manage strategic technology partnerships and influence enterprise architecture decisions across agent platforms, MCP-based integrations, data platforms, Adobe and comparable MarTech products, and cloud-native AI services • Communicate agentic AI strategy, delivery progress, risks, adoption, and measurable business value to executive leadership and cross-functional stakeholders You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • 12+ years of technology leadership experience • 7+ years leading enterprise engineering teams and AI-enabled transformation • Proven experience delivering agentic AI, AI/ML, automation, or intelligent workflow capabilities at enterprise scale • Proven technical foundation in agent orchestration, AI application architecture, cloud engineering, MLOps, APIs, observability, and modern platform design • Experience with MarTech ecosystems, customer engagement platforms, personalization, content intelligence, customer data platforms, Adobe or comparable products, Databricks, and MCP-based integrations • Demonstrated ability to transform traditional delivery and support teams into AI-native product teams using end-to-end engineering accountability and measurable outcomes • Demonstrated solid executive presence with the ability to translate agentic AI strategy, responsible AI governance, delivery risks, and business value for senior stakeholders Preferred Qualifications: • AI/ML certifications • Solid written and verbal communication skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

Must-haves

Partner with Product, Marketing, Data, Experience, and Enterprise AI to define and execute the agentic AI MarTech engineering strategy, roadmap, operating model, and investment priorities
Lead the design and delivery of agentic AI capabilities, including autonomous workflow agents, orchestration agents, personalization agents, content intelligence, predictive decisioning, and journey optimization
Transform steady-state engineering and support teams into AI-native product teams with end-to-end accountability for agent design, engineering quality, operational performance, and business outcomes
Drive adoption of agent orchestration, intelligent automation, and tool-based AI integration to improve scale, speed, resilience, productivity, and reduce manual handoffs across marketing and data engineering workflows
Build and lead high-performing teams of AI engineers, agent engineers, software engineers, architects, and technical leaders capable of delivering agentic platforms and reusable AI capabilities
Ensure agentic AI solutions meet enterprise standards for security, privacy, responsible AI, compliance, scalability, observability, reliability, and human-in-the-loop governance
Manage strategic technology partnerships and influence enterprise architecture decisions across agent platforms, MCP-based integrations, data platforms, Adobe and comparable MarTech products, and cloud-native AI services
Communicate agentic AI strategy, delivery progress, risks, adoption, and measurable business value to executive leadership and cross-functional stakeholders
12+ years of technology leadership experience
7+ years leading enterprise engineering teams and AI-enabled transformation
Proven experience delivering agentic AI, AI/ML, automation, or intelligent workflow capabilities at enterprise scale
Proven technical foundation in agent orchestration, AI application architecture, cloud engineering, MLOps, APIs, observability, and modern platform design
Experience with MarTech ecosystems, customer engagement platforms, personalization, content intelligence, customer data platforms, Adobe or comparable products, Databricks, and MCP-based integrations
Demonstrated ability to transform traditional delivery and support teams into AI-native product teams using end-to-end engineering accountability and measurable outcomes
Demonstrated solid executive presence with the ability to translate agentic AI strategy, responsible AI governance, delivery risks, and business value for senior stakeholders
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Nice-to-haves

AI/ML certifications
Solid written and verbal communication skills

Application prep

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Keywords to mirror

aiml

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Effort: medium

Benefits

Benefits detected in the listing.

401k