Job description

Application deadline: Oct 6, 2026 AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers. As a TAM you'll build deep relationships with your customers understand their mission objectives and translate those into actionable cloud strategies. You'll conduct operational reviews lead architecture discussions guide incident response and proactively identify risks before they impact mission readiness. When critical issues arise you'll be the customer's voice inside AWS coordinating resolution across service teams and engineering leadership. This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio - compute storage databases networking security containers serverless AI/ML and more - while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews resilience assessments and adoption roadmaps tailored to each customer's environment. This position will require the ability to travel 10% or more for on-site customer engagements. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance. This role is based in Denver CO with Arlington VA also available. Key job responsibilities • Serve as the primary technical advisor to a portfolio of DoD customers building trusted relationships with technical and executive stakeholders • Conduct proactive operational reviews and health assessments to identify risks optimize costs and improve resilience • Lead incident management efforts as the customer's advocate - coordinating cross-team resolution and delivering root cause analysis • Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices • Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives • Collaborate with AWS service teams to influence product improvements based on customer needs • Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - Current, active TS/SCI US Government Security Clearance - Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience - 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment) - Experience with AWS services or other cloud offerings - Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions - Professional written and oral communication skills, including experience presenting to decision-makers - Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices - AWS certification(s) (Solutions Architect, Generative AI Developer, DevOps Engineer, etc) - Experience supporting government or regulated-industry customers - Familiarity with DoD or federal compliance frameworks Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, CO, Denver - 131,300.00 - 177,600.00 USD annually USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually

Requirements

Must-haves

Application deadline: Oct 6, 2026
This position will require the ability to travel 10% or more for on-site customer engagements.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
Key job responsibilities
Serve as the primary technical advisor to a portfolio of DoD customers building trusted relationships with technical and executive stakeholders
Conduct proactive operational reviews and health assessments to identify risks optimize costs and improve resilience
Lead incident management efforts as the customer's advocate - coordinating cross-team resolution and delivering root cause analysis
Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices
Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
Collaborate with AWS service teams to influence product improvements based on customer needs
Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers
About the team
Current, active TS/SCI US Government Security Clearance
Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience
2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment)
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Professional written and oral communication skills, including experience presenting to decision-makers
Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices
AWS certification(s) (Solutions Architect, Generative AI Developer, DevOps Engineer, etc)
Experience supporting government or regulated-industry customers
Familiarity with DoD or federal compliance frameworks
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, CO, Denver - 131,300.00 - 177,600.00 USD annually

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Keywords to mirror

awsairestmlci/cd

Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave