Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Job Summary: We are looking for a Senior Product Manager II to own the customer experience for security detection and deterrence across the Vivint app and in-home displays: how customers see, understand, and act on what their cameras and system detect, and how the system helps discourage unwanted activity in the moment. This role translates complex computer vision and deterrence capabilities into clear, reliable experiences across live video, playback, clips, alerts, lights, sirens, audio, two-way communication, and monitoring workflows. You will partner closely with engineering, design, AI, camera hardware teams, monitoring operations, and customer care to define what great looks like. You will identify where customers lose confidence in threat detection and prevention, and ship improvements that make the security experience more accurate, useful, and trustworthy. What You'll Do • Own how camera detections show up for customers across live video, playback, clips, event timelines and alert surfaces. • Partner with AI and computer vision teams to define quality bars, prioritize improvements, and decide when a capability is ready for customers. • Design for moments when detection is uncertain or incorrect, so customers understand what happened and continue to trust the system. • Shape how a detection becomes an alert, a deterrent action or an alarm, balancing customer control with security outcomes. • Improve deterrence experiences such as lights, sirens, audio and two-way communication. • Partner with monitoring operations to understand how event information supports alarm verification and response. • Write clear requirements, lead discovery, align stakeholders and ship on a predictable cadence with engineering, design, and QA. • Partner with marketing and pricing teams to build go-to-market plans for new detection and deterrence experiences • Set and report on metrics that matter, including feature adoption, detection quality, alert engagement, deterrence effectiveness and customer trust. What You'll Bring • 5 years of product management experience, with meaningful experience shipping consumer hardware-plus-software, IoT, video or security products. • Experience working on video software, computer vision, AI-enabled experiences, live streaming, playback, clips or event timelines. • A track record of partnering with technical teams to make complex capabilities understandable and valuable to customers. • Strong product judgment around trust, privacy, safety, and customer control in the home. • Comfort using data, customer insights and operational feedback to size problems, prioritize tradeoffs and measure results. • Clear written and verbal communication, with the ability to align senior stakeholders and cross-functional teams. • Demonstrated experience using AI-native product development tools across the product lifecycle to move faster from idea to evidence, including agent-led discovery, rapid prototyping, lightweight code generation, design exploration, and collaboration with engineering to validate what should be built. • Bachelor’s degree in a technical or business field, or equivalent practical experience. Why This Role Matters Customers do not just want to know what happened after the fact; they want their home to help prevent problems before they escalate. This role will make detection and deterrence feel more intelligent, timely, and trustworthy by turning cameras, alerts, audio, lights, and monitoring signals into experiences that help customers understand what is happening, take the right action, and feel more protected in the moments that matter. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at eeoc.gov) Official description on file with Talent. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy. This position may be based in either Seattle, Washington or Lehi, Utah. Compensation will be determined based on geographic location, relevant experience, qualifications, and other job-related factors consistent with NRG's compensation practices. The base salary range for this position is: $140,000 - $220,000* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

Requirements

Must-haves

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Own how camera detections show up for customers across live video, playback, clips, event timelines and alert surfaces.
Partner with AI and computer vision teams to define quality bars, prioritize improvements, and decide when a capability is ready for customers.
Design for moments when detection is uncertain or incorrect, so customers understand what happened and continue to trust the system.
Shape how a detection becomes an alert, a deterrent action or an alarm, balancing customer control with security outcomes.
Improve deterrence experiences such as lights, sirens, audio and two-way communication.
Partner with monitoring operations to understand how event information supports alarm verification and response.
Write clear requirements, lead discovery, align stakeholders and ship on a predictable cadence with engineering, design, and QA.
Partner with marketing and pricing teams to build go-to-market plans for new detection and deterrence experiences
Set and report on metrics that matter, including feature adoption, detection quality, alert engagement, deterrence effectiveness and customer trust.
5 years of product management experience, with meaningful experience shipping consumer hardware-plus-software, IoT, video or security products.
Experience working on video software, computer vision, AI-enabled experiences, live streaming, playback, clips or event timelines.
A track record of partnering with technical teams to make complex capabilities understandable and valuable to customers.
Strong product judgment around trust, privacy, safety, and customer control in the home.
Comfort using data, customer insights and operational feedback to size problems, prioritize tradeoffs and measure results.
Clear written and verbal communication, with the ability to align senior stakeholders and cross-functional teams.
Bachelor’s degree in a technical or business field, or equivalent practical experience.
Why This Role Matters
Official description on file with Talent.

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

aigo

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k