Job description

Terms of Employment: o Duration: 9 Months, W2 contract (High possibility of extension) o Work Location: Hybrid (Reston, VA; expected on-site approximately twice a month for planning sessions) o Candidates must reside local to DMV area Overview: o Join a prominent organization as a Senior ServiceNow Developer contributing to high-impact platform solutions. In this role, you will lead feature development across dedicated Customer Service Management (CSM) scoped applications servicing dual fulfiller groups. You will play a key role in expanding CSM service portals, leveraging UI Builder for workspace customizations, and connecting services to ITSM and external endpoints. Key Responsibilities: o Design, develop, and maintain features within ServiceNow CSM scoped applications (Contact Center and FEP Hub). o Utilize UI Builder to customize and configure shared out-of-the-box CSM/FSM workspaces to support cohabitating applications. o Build and enhance the unified CSM Service Portal submitter experience. o Develop integrations between CSM modules, ITSM frameworks, and external web services using Integration Hub and custom spokes. o Participate in Agile sprint planning (every 2 weeks) and Program Increment (PI) planning cycles. o Collaborate with technical leads and business stakeholders to evolve application feature roadmaps across platform upgrades. Required Qualifications: o Minimum 5 years of hands-on ServiceNow Development experience. o Proven experience developing within the ServiceNow Customer Service Management (CSM) module. o Direct hands-on experience using UI Builder to configure ServiceNow Workspaces. o Strong expertise in JavaScript, Flow Designer, Playbooks, and Service Portal development. o Proficiency in building REST/SOAP web service integrations and navigating ITSM platform hand-offs. o Ability to attend an in-person final round interview and work on-site in Reston, VA twice a month. Preferred Qualifications: o Certified Application Developer (CAD) or CSM-specific ServiceNow micro-certifications. o Hands-on experience with ServiceNow Integration Hub and spoke development. o Familiarity with recent ServiceNow platform releases such as Zurich or Australia. o Experience within healthcare or related regulated industry environments. Certifications: o ServiceNow Developer Certification is a MUST o ServiceNow Admin Certification - is a Plus Interview Process: 1st round - Virtual Interview 2nd round - In-person (Mandatory)

Requirements

Must-haves

o Duration: 9 Months, W2 contract (High possibility of extension)
o Work Location: Hybrid (Reston, VA; expected on-site approximately twice a month for planning sessions)
o Candidates must reside local to DMV area
o Design, develop, and maintain features within ServiceNow CSM scoped applications (Contact Center and FEP Hub).
o Utilize UI Builder to customize and configure shared out-of-the-box CSM/FSM workspaces to support cohabitating applications.
o Build and enhance the unified CSM Service Portal submitter experience.
o Develop integrations between CSM modules, ITSM frameworks, and external web services using Integration Hub and custom spokes.
o Participate in Agile sprint planning (every 2 weeks) and Program Increment (PI) planning cycles.
o Collaborate with technical leads and business stakeholders to evolve application feature roadmaps across platform upgrades.
o Minimum 5 years of hands-on ServiceNow Development experience.
o Proven experience developing within the ServiceNow Customer Service Management (CSM) module.
o Direct hands-on experience using UI Builder to configure ServiceNow Workspaces.
o Strong expertise in JavaScript, Flow Designer, Playbooks, and Service Portal development.
o Proficiency in building REST/SOAP web service integrations and navigating ITSM platform hand-offs.
o Ability to attend an in-person final round interview and work on-site in Reston, VA twice a month.
o ServiceNow Developer Certification is a MUST

Nice-to-haves

o Certified Application Developer (CAD) or CSM-specific ServiceNow micro-certifications.
o Hands-on experience with ServiceNow Integration Hub and spoke development.
o Familiarity with recent ServiceNow platform releases such as Zurich or Australia.
o Experience within healthcare or related regulated industry environments.
o ServiceNow Admin Certification - is a Plus

Application prep

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Keywords to mirror

agilejavascriptrest

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