Job description

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things. Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation. Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact. What We’re Looking For: Iridium is seeking an entry-level Network Operations Engineer to join our Gateway Network Operations team. In this role, you will help support and maintain Iridium’s Gateway telecom and data infrastructure, providing advanced operational and escalation support for ground systems operations teams including Gateway Technical Operations, Tier 2 Customer Support, and Service Delivery. You’ll work closely with internal teams, vendors, and stakeholders to troubleshoot complex issues, improve system reliability, and support the deployment of new systems and applications aligned with business and customer needs. This role is ideal for someone who is technically curious, adaptable, collaborative, and motivated to grow within a fast-paced operational engineering environment. What You’ll Do: • Collaborate with vendors, subcontractors, and internal teams to troubleshoot and resolve operational issues • Support the maintenance and administration of Gateway subsystems and services across both on-premises and cloud-based environments • Administer and maintain remote monitoring and management systems, including updating agent scripts, responding to alerts, monitoring dashboards, and performing periodic system reviews • Identify, investigate, and resolve operations issues and work closely with operations teams to improve maintenance procedures and provide successful troubleshooting • Collaborate with team members to ensure high quality products are ready to deploy into production according to assigned schedule • Assist in Investigating and resolving escalated customer and operational support tickets • Contribute to the creation and refinement of maintenance documents for all Gateway network element systems and network infrastructure • Provide technical support across internal teams and external partners • Support the reliability, availability, and performance of the Iridium service suite What You’ll Need to Succeed: • Bachelor’s degree in Engineering or Computer Science or related field OR equivalent relevant experience in lieu of degree • Working knowledge of installing, configuring, and maintaining Linux operating systems (Red Hat/CentOS), IP network infrastructure, SIP services, Python-based tools, and Oracle/MySQL databases • Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively • Can cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you • The ability to think outside the box to help solve problems, with the humility to ask for help when needed • Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you • A motivation to achieve outcomes and results Things That Would be Great if You Brought to the Table: • Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.) • Knowledge of any of the following: • Communications systems architecture development • Circuit and packet switched voice and data communications • TCP/IP communications • Previous experience with IPv4 networks, GSM, Telecom, realtime systems • Previous experience with systems software life cycle • Previous experience in software development, especially C, C++, or tcl • Previous experience in IP network engineering, development, integration, and testing We’ll also need you to: • Be on call to support major network issues • Be able to travel up to 10% • Be a U.S. Citizen, U.S. Person, or Foreign Person not from Cuba, Iran, Syria, North Korea, Russia, or Belarus Work Environment: This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth. Additional Information This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed. Base Pay Range: $65,000 - $80,000 USD Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks. Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Requirements

Must-haves

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.
Collaborate with vendors, subcontractors, and internal teams to troubleshoot and resolve operational issues
Support the maintenance and administration of Gateway subsystems and services across both on-premises and cloud-based environments
Administer and maintain remote monitoring and management systems, including updating agent scripts, responding to alerts, monitoring dashboards, and performing periodic system reviews
Identify, investigate, and resolve operations issues and work closely with operations teams to improve maintenance procedures and provide successful troubleshooting
Collaborate with team members to ensure high quality products are ready to deploy into production according to assigned schedule
Assist in Investigating and resolving escalated customer and operational support tickets
Contribute to the creation and refinement of maintenance documents for all Gateway network element systems and network infrastructure
Provide technical support across internal teams and external partners
Support the reliability, availability, and performance of the Iridium service suite
Bachelor’s degree in Engineering or Computer Science or related field OR equivalent relevant experience in lieu of degree
Working knowledge of installing, configuring, and maintaining Linux operating systems (Red Hat/CentOS), IP network infrastructure, SIP services, Python-based tools, and Oracle/MySQL databases
Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively
Can cultivate meaningful relationships with your manager and members of your team, while being open and responsive to constructive feedback as they guide and mentor you
The ability to think outside the box to help solve problems, with the humility to ask for help when needed
Adaptability to a dynamic environment and the readiness to take on any new tasks that are handed to you
A motivation to achieve outcomes and results
Things That Would be Great if You Brought to the Table:
Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)
Communications systems architecture development
Circuit and packet switched voice and data communications
TCP/IP communications
Previous experience with IPv4 networks, GSM, Telecom, realtime systems
Previous experience with systems software life cycle

Nice-to-haves

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Keywords to mirror

pythonawsai

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave